Director of TikTok Shop
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Job Description
Ecommerce Operations Assistant supporting AUGO’s Amazon, Shopify, and TikTok Shop growth. Managing listings, customer service, pricing, content, reporting, and sourcing across international marketplaces.
Responsibilities:
- Monitor Amazon listing health and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts
- Support Amazon listing updates, keyword research, and backend search terms
- Respond to Amazon customer messages within 24 hours
- Manage the customer email inbox and Amazon Q&A responses
- Escalate complex customer issues and track recurring issues
- Support Shopify product information, imagery, promotions, and updates
- Maintain the TikTok Shop backend
- Coordinate consistent updates across platforms
- Maintain accurate pricing across Amazon US and international marketplaces, Shopify, TikTok Shop, and other channels
- Maintain pricing sheets in Google Sheets and implement coordinated pricing changes
- Edit images in Canva or Photoshop and prepare listing images to platform specifications
- Support A+ content and promotional graphics
- Research suppliers on Alibaba and 1688
- Build vendor comparison spreadsheets and coordinate sample tracking
- Enter data into internal systems
- Compile weekly cross-platform reports and provide ad-hoc analysis
- Complete onboarding, listing-monitoring, customer-service, pricing, Shopify, image-editing, and sourcing milestones under the 30/60/90-day plan
- Flag process improvements and help refine SOPs
Requirements:
- 1+ year direct hands-on Amazon Seller Central experience — non-negotiable
- Experience monitoring or managing e-commerce listings
- Prior customer service background
- Comfortable managing tasks from multiple stakeholders
- Near-native written English (9+/10 self-rating)
- Proficiency in Amazon Seller Central
- Customer service written communication skills
- Google Workspace proficiency, including Sheets, Docs, and Drive
- Basic Canva or Photoshop skills
- Reliable US Eastern time-zone overlap of at least 3–4 hours per day
- Shopify backend familiarity is nice to have, not required
- TikTok Shop backend familiarity is nice to have, not required
- Amazon PPC or advertising familiarity is nice to have, not required
- Helium 10, Jungle Scout, DataDive, or similar tools are nice to have, not required
- Alibaba or 1688 sourcing experience is nice to have, not required
- International marketplace experience is nice to have, not required
- Basic spreadsheet formulas such as VLOOKUP and INDEX/MATCH are nice to have, not required
- A+ content design experience is nice to have, not required
- Self-directed within clear priorities
- Strong prioritization judgment
- Proactive communication and early blocker escalation
- Ability to handle pressure
- Ownership of assigned work
- Comfortable working as a shared resource across departments
Benefits:
- Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work
- Direct work with the founder and multiple department heads
- Real feedback, real answers, and real ownership
- Growth path into specialist tracks, team lead roles, or department support
- Fully remote work
- Work from wherever you’re most productive
- Mission-driven work supporting families and adventurers
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