Director, Professional Services – U.S. Public Sector, Active Top Secret Clearance
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Job Description
Director of Consulting Services leading the NGFW/SASE professional services business for U.S. Federal, State, and Local accounts. Responsible for strategic vision and operational oversight in cybersecurity.
Responsibilities:
- Lead the NGFW/SASE professional services business, providing strategic and operational oversight for key U.S. Federal, State, and Local accounts.
- Scale technical services delivery, build strong customer relationships, and ensure successful outcomes.
- Set the strategic vision for all post-sales technical service delivery in the US Public Sector.
- Interface with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes.
- Engage with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues.
- Build and develop a high-performing team of technical professionals through hiring, mentoring/coaching, and performance management.
Requirements:
- 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment.
- 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines.
- Demonstrated experience running a profitable Professional Services business and managing performance against KPIs (utilization, margin, CSAT).
- Strong foundational understanding of Internet security concepts, NGFW, and SASE (Secure Access Service Edge) architecture.
- Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates.
- Experience with Professional Services Automation (PSA), Sales Management (e.g., Salesforce), and Business Intelligence (BI) tools.
- Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients.
- Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership.
- Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience.
- Ability to travel up to 25%+ domestically to customer sites and internal business meetings US Government DoD Active Top Secret Clearance or higher.
Benefits:
- Employee benefits
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