Director, Provider Services
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Job Description
Director leading healthcare staffing growth, recruitment, sales, and operations for the Provider Services division. Managing teams, pipelines, client retention, and performance across physician staffing.
Responsibilities:
- Lead the growth and performance of healthcare staffing in the Provider Services division
- Manage full-cycle operations, including recruitment, talent pipelines, account management, new business development, and overall team performance
- Develop and execute sales, recruitment, and expansion strategies to hit revenue and profit targets
- Hire, coach, and manage recruiters and account managers
- Build a culture of accountability
- Oversee client retention and build healthcare provider pipelines
- Align recruitment with client demand
- Establish and monitor KPIs, including placements, fill rates, and gross profit
- Identify gaps and drive results
- Partner with HR, Compliance, Finance, and Marketing to streamline processes and scale workflows
- Lead the Provider Services team and manage associated work processes
- Establish performance standards and monitor staff performance and development goals
- Assign accountabilities, set objectives, establish priorities, and conduct annual performance appraisals
- Execute supervisory responsibilities in accordance with organizational policies and procedures
- Perform other duties as assigned
Requirements:
- High school diploma or equivalent
- 4+ years of experience in the healthcare staffing space
- Proven success managing staffing operations, sales, recruitment, and account management teams
- Ability to build and maintain productive working relationships with cross-functional coworkers
- Deep understanding of profit margins and healthcare trends
- Data-driven decision-making via CRM/ATS systems
- Expert communication, negotiation, and relationship-building abilities in a fast-paced environment
- Ability to effectively work in a fast-paced and complex environment and maintain a sense of urgency
- Proficiency in Microsoft Office Outlook, Word, and Excel
- College degree preferred
- Suitable combination of education, training, and experience accepted
- Experience managing recruiting staff, including coaching, performance reviews, problem resolution, process compliance, and reporting in Provider Services
Benefits:
- Variable bonus plan
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-Term Disability
- Short-Term Disability
- Accident coverage
- Critical Illness coverage
- Legal Assistance
- Identity Protection
- Pet Coverage
- Retirement Plan with Employer Match
- Generous vacation plan
- 8.5 paid holidays
- Benefits start Day 1
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