Associate Director, Admissions
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Job Description
Associate Director leading National University’s admissions operations and Enrollment Advisor teams. Improving applicant recruitment, conversion rates, training, and enrollment performance.
Responsibilities:
- Direct the daily operations of an Admissions team
- Lead and supervise Enrollment Advisors and supporting team members
- Coach team members on live and recorded calls
- Develop and conduct training programs to improve Enrollment Advisors’ skills
- Mentor and guide team members
- Develop and implement short- and long-term applicant recruitment strategies
- Ensure team application conversion targets are achieved
- Manage lead and applicant flow
- Prepare and maintain conversion-rate and related reports
- Ensure follow-up with assigned leads by telephone or email
- Ensure communications are documented in the system
- Track and monitor schedules and attendance
- Administer payroll and timecard reporting
- Ensure Enrollment Advisors remain on task
- Oversee the Admissions and Enrollment floor in the Director’s absence
- Attend Enrollment Leadership Team meetings
- Uphold University conduct standards and policies
- Identify opportunities and recommend improvements
- Participate in training and continuous education
- Maintain reasonable and consistent attendance
- Perform other duties as assigned
Requirements:
- Bachelor's degree required
- Five (5) years Enrollment, Admissions, or Sales/Operations experience
- Three (3) years leadership experience preferred
- Experience in higher education preferred
- Experience working in a technology-driven enterprise preferred
- Working knowledge of office management/systems within a higher education environment preferred
- Intermediate use of computers and Microsoft Office Suite applications such as Word, Excel, PowerPoint, and Outlook
- Knowledge of academic and business workings of a higher education institution
- Knowledge of financial aid processes
- Knowledge of leadership principles and practices
- Verbal and written communication skills
- Ability to use and facilitate online communications
- Problem-solving ability
- Ability to understand and interpret the needs of prospective learners
- Ability to compute and comprehend rates, ratios, and percentages
- Ability to present information and respond to questions from prospective learners, University associates, licensing and accrediting agencies, and the general public
- Demonstrated ability with enrollment information systems and web-based recruitment
- Strong analytical and critical thinking skills
- Excellent customer service and communication skills
- Proficient with Microsoft Word and other Microsoft Office applications
- Ability to travel as needed to University-sponsored meetings or events
Benefits:
- Comprehensive well-being benefits for you and your family
- Benefits details available through benefits.nu.edu
- Limited travel to University-sponsored meetings or events
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