District Manager
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Job Description
District Manager overseeing Southern New Jersey self-storage operations for Storage Asset Management. Leading store managers, P&L performance, customer service, compliance, and multi-site operational improvements.
Responsibilities:
- Oversee all operations of company managed stores assigned to the district
- Work directly with store management to ensure locations meet ownership expectations and exceed them when possible
- Recruit, hire, coach and retain an engaged team of high-performing store managers
- Ensure sales-focused and customer-centric behaviors
- Provide a welcoming customer environment through facility presentation, maintenance, labor and vendor management
- Analyze management information tools and financial reports to identify store performance trends and issues
- Monitor current and future competition through competitor visits
- Coach store managers on repairs, maintenance and vendor contracts
- Manage rental rates, discounts, merchandise, Tenant Protection Plans, truck rentals and other income sources
- Support and hold store managers accountable for marketing initiatives and policies/procedures
- Respond to customer inquiries and address concerns quickly
- Identify operational successes and develop and implement plans to address opportunities
- Manage a P&L including revenue drivers, payroll, repair and maintenance, and expense budgets
- Conduct regular property audits to ensure properties are safe and meet company operational standards
- Manage the delinquent tenant process to reduce delinquency rates and improve customer retention
- Create and strengthen client relationships through ongoing communication and meetings
- Communicate with employees, colleagues and customers
- Drive between locations as needed and travel to other markets, the SAM office in PA, and industry trade shows
Requirements:
- Demonstrated leadership competency building, developing and retaining high-performing teams of hourly, nonexempt employees
- Passion for sales and customer service excellence
- Ability to monitor and control payroll and expenses
- Valid Driver’s License and reliable transportation
- Exceptional communication, organization and time management skills
- Working knowledge of Microsoft Excel, Word, PowerPoint and Outlook
- Willingness to travel approximately 50% of the time to other markets, the SAM office in PA, and industry trade shows
- Ability to work a minimum of 40 hours in a typical week
- Ability to perform walking, standing, sitting, talking in person and on the phone, hearing on the phone, close-work vision, driving, bending/stooping, repetitive motion, keyboarding, using hands to feel/hold, lifting up to 25 lbs., reaching, climbing and crouching/stooping
- Bachelor's Degree and previous storage facility experience a plus
Benefits:
- A dynamic company with an award-winning culture
- A clear path for advancement within our thriving company
- Competitive pay with bonus potential
- Paid holidays
- Paid time Off
- Paid maternity and paternity leave
- Comprehensive healthcare and 401(k) plan
- Short-Term & Long-Term Disability insurance
- Flexible Scheduling
- Tuition re-imbursement
- Dental Insurance
- Health Insurance
- Vision Insurance
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