District Manager, Parts & Service
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Job Description
District Manager responsible for aftersales performance improvements at Chevrolet with strong dealer partnerships in Columbia, SC and surrounding areas. Requires strategic thinking and significant travel to dealerships.
Responsibilities:
- Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience
- Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment
- Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives
- Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives
- Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic
- Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds
- Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction
- Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes
- Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements
- Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests
- Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance
Requirements:
- Bachelor’s Degree or equivalent professional experience
- Minimum 2 years of experience leading and improving dealership Fixed Operations
- Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management
- Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques
- Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools
- Excellent oral and written communication skills, with the ability to inform and persuade effectively
- The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity
Benefits:
- relocation may be provided
- health insurance
- paid time off
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