E-Commerce and Operations Specialist
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Job Description
E-Commerce Specialist handling customer communication and operations for a growing e-commerce business. Proactive and detail-oriented role requiring experience in logistics and e-commerce platforms.
Responsibilities:
- Respond promptly and professionally to customer concerns and inquiries via email and calls (when necessary)
- Provide accurate updates regarding orders, shipping, returns, and product-related concerns
- Maintain a positive customer experience and ensure customer satisfaction
- Monitor and respond to customer messages and inquiries across e-commerce platforms such as Amazon, Shopify, and TikTok Shop
- Assist in maintaining smooth day-to-day operations within the selling platforms
- Escalate urgent issues or recurring customer concerns when necessary
- Coordinate with warehouses and logistics teams regarding delayed shipments, tracking updates, and return requests
- Assist in monitoring fulfillment-related concerns and ensuring timely resolution
- Communicate shipping or operational updates clearly to customers and the client
- Work closely with the client to support daily operational tasks and customer-related processes
- Assist with organizing information, tracking issues, and maintaining operational efficiency
- Support additional administrative or operational tasks as needed
Requirements:
- Previous experience in customer service or operations support is required
- Experience with e-commerce platforms such as Amazon, Shopify, or TikTok Shop is highly preferred
- Experience coordinating with logistics, warehouse, or fulfillment teams is preferred
- Excellent English communication skills (written and verbal)
- Strong problem-solving and multitasking abilities
- Highly organized, responsive, and detail-oriented
- Ability to work independently in a remote work environment
- Customer-focused mindset with a professional and solutions-oriented approach
Benefits:
- Remote work setup with reliable internet connection
- Flexible but responsive availability
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