Early Intervention Key Account Manager
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Job Description
Key Account Manager at Johnson & Johnson MedTech focusing on executing Early Intervention strategy in Northeast US. Developing relationships with key healthcare clients and driving sales growth.
Responsibilities:
- Manage key accounts: Develop & maintain relationships with key healthcare clients, including hospitals, clinics, GPOs, IDNs, and HCPs.
- Sales strategy: Collaborate with the FSO to develop & implement tailored sales strategies for key accounts, ensuring revenue growth and market expansion.
- Sales & business development: Identify new business opportunities and provide visibility to the appropriate stakeholders.
- Customer support: Serve as the primary point of contact for administrative personnel at key accounts.
- Market insights: Monitor industry trends, competitor activities, and customer needs to provide valuable insights and stay ahead of competition.
- Account performance: Manage account performance by monitoring contract compliance and performance, as well as conducting routine business reviews with key customers.
- Contract negotiations: Participate/lead negotiations of contracts and pricing agreements with key accounts.
- Compliance & regulations: Ensure adherence to industry regulations, standards, and company policies for all activities involving products & services.
- Cross-functional collaboration: Work closely with FSO, Marketing, Market Access & Pricing, and other departments to ensure seamless account management and customer satisfaction.
- Account retention: Focus on building customer loyalty through exceptional service and ensuring the long-term success of the partnership.
Requirements:
- Minimum of Bachelor's Degree required
- A minimum of 6 years of relevant experience, preferably in Pharmaceutical sales or Key Account Management.
- Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements.
- Experience in successful customer negotiations where all business objectives were met or exceeded.
- Strategic thinking skills (problem solving skills in complex negotiations).
- Experience developing strategic contracting proposals and successfully executing customer negotiations.
- Financial acumen, with an understanding of gross profit, erosion, pricing impact, inventory management.
- Experience working in a highly matrixed environment and influencing across multiple stakeholder groups with an enterprise mindset.
- Collaborative style, ability to process multiple, complex and often conflicting inputs to build an executable contract strategy.
- Strong analytical skills.
- Highly effective communication skills.
- Proven ability to manage through constructive conflict.
- Ability to travel up to 50% of the time.
- Must live within the assigned geography.
Benefits:
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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