Account Manager, Retail
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Job Description
Account Manager developing and managing a book of insurance agent accounts. Driving revenue through customer acquisition efforts and performance-based marketing strategies with a focus on upselling and campaign management.
Responsibilities:
- Own and grow a book of ~100–125 accounts at ~$5K/month in spend
- Drive revenue through upsell, cross-sell, and new campaign creation
- Build and manage portfolios of campaigns across targeting, filters, and pricing
- Lead performance conversations using conversion rate, cost per call, and COA
- Align bids and structure to achieve profitable customer acquisition
- Identify underperformance and take action on pricing, targeting, and expectations
- Partner with media and operations to improve call quality and volume
- Maintain retention through consistent performance and value delivery
Requirements:
- 4+ years in account management or sales, ideally in performance marketing, lead gen, or insurance
- Comfortable owning a revenue number and managing a high-volume book
- Strong grasp of conversion rate, CPA/COA, and ROI
- Ability to turn data into clear actions and recommendations
- Confident communicator on pricing, expectations, and results
- Comfortable picking up the phone and leading conversations; not an email-only role
- Experience managing multiple campaigns within an account
- Proficient in Salesforce and Excel
- Organized and accountable
Benefits:
- Competitive salary + generous quarterly bonus
- Unlimited PTO – take a break when you need it!
- Industry-leading medical, dental, and vision plans + generous parental leave
- 401(k) company match plan – fully vested day 1
- Award-winning culture & unprecedented team spirit (featured in LA Business Journal & Built In LA)
- Paid charity and volunteer days (local mentor programs, adopt a pet, beach cleanup, etc.)
- Career growth – we enjoy promoting from within!
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