eDiscovery Technical Services Engineer – 2nd Shift
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Job Description
Technical Services Engineer responsible for supporting eDiscovery applications and infrastructure in a remote-first environment. Join a technology advisory firm dedicated to smart architecture and strategic insight.
Responsibilities:
- Implementation and support of eDiscovery applications and their infrastructure
- Perform monthly windows updates, ESXi host upgrades, Unity upgrades, and Dell host firmware updates
- Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
- Assist in maintaining and monitoring client environments
- Develop in-depth knowledge of the software application catalogue and customer needs
- Create and edit documentation of internal processes
- Communicate with customers regarding incident progress and changes
- Enter work as service tickets into ConnectWise and manage a daily schedule.
Requirements:
- Comprehensive knowledge of and supporting eDiscovery applications including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace
- Strong understanding of the features and abilities of each application
- Solid understanding of application requirements and infrastructures
- Relevant training and certifications for supported software and hardware
- Knowledge of monthly windows updates, ESXi host upgrades, Unity upgrades, and hardware firmware updates
- Experience deploying Qualys jobs and creating Virtual Machines
- Support knowledge with eDiscovery applications on both the frontend and backend
- Experience with Cisco routing and switching, Dell Hardware and Software
- Knowledge of Citrix Virtual Desktop setups, including AppSense, XenDesktop, XenApp
- Ability to travel to data centers and onsite when needed.
Benefits:
- remote-first work environment
- high-value, low-cost BCBS health insurance plan
- 401(k) with company match
- ample time off including a full week in December
- paid parental leave for primary and secondary caregivers
- wellness reimbursement program
- and much more.
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