eDiscovery Technical Services Engineer – 3rd Shift
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Job Description
Technical Services Engineer supporting and implementing eDiscovery applications at GeorgeJon. Responsible for maintaining application infrastructure and assisting client environments in a fast-paced setting.
Responsibilities:
- Implementation and support of eDiscovery applications and infrastructure
- Support knowledge with eDiscovery applications on frontend and backend
- Perform monthly Windows updates, esxi host upgrades, Unity upgrades, Dell host firmware updates
- Knowledge of deploying Qualys jobs
- Deploying and creating Virtual Machines
- Support Relativity, NUIX, Reveal, Cloud Nine, and iPro software suites
- Assist in maintaining and monitoring client environments
- Create and edit documentation of internal processes and procedures
- Communicate with customers regarding incident progress
- Enter all work as service tickets into ConnectWise
- Work through a daily schedule in ConnectWise
Requirements:
- Comprehensive knowledge of eDiscovery applications, including Relativity, Cloud Nine LAW/Explore, NUIX, iPro, Reveal AI, Brainspace
- Strong understanding of application requirements and infrastructure
- Relevant training and certifications
- Administration of Windows Server 2012 and above
- Ticket management, issue tracking, change log management
- Scripting & Automation
- Microsoft IIS
- Microsoft Clustering
- Firewall Administration (SonicWALL preferred)
- Advanced Networking
- Virtualization administration (VMWare preferred)
- Storage (SAN, NAS, DAS)
- Intermediate to advanced knowledge of Relativity, NUIX, Reveal or other software platforms
- Relativity Infrastructure Specialist and/or Relativity Certified Administrator is a big plus
Benefits:
- remote-first work environment
- high-value, low-cost BCBS health insurance plan
- 401(k) with company match
- ample time off including a full week in December
- paid parental leave for primary and secondary caregivers
- wellness reimbursement program
- additional perks
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