Engagement Manager – Consulting Services
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Job Description
Engagement Manager overseeing consulting services, managing client relationships and engagement teams to deliver high-quality solutions for clients. Leading business development and ensuring project compliance, while mentoring team members.
Responsibilities:
- Manage day-to-day engagement delivery, including the resolution of any matters that arise and related communications with clients and Solution Executive
- Manage clients’ expectations and related communications, usually in conjunction with Solution Executive
- Provide detailed tracking of Tasks and Deliverables
- Ensure quality and timeliness of Deliverables
- Prepare estimates at completion and monitor/resolve any budget overruns/shortfalls
- Provide status reports of work on all active engagements
- Manage scope and financials for engagements and assist in keeping the engagement on track for time, budget, and deliverables
- Monitor engagements, ensuring scope and contract compliance
- Manage quality of Delivery and communicate to client, Solution Executive and Account Management and Recruiting teams if issues arise
- Identify new Client Managers and opportunities within the accounts you are currently managing engagements
- Develop new business with new and existing accounts
- Estimate and scope new project opportunities in support of Oxford sales professionals
- Prepare estimates and budgets for new engagements
- Support existing Oxford sales team members to position, propose, sell and close new services business
- Develop and maintain client manager-level relationships
- Manage assigned specific focus areas to support the foundation of the business in support of Oxford’s sales teams
Requirements:
- Bachelor’s Degree in Business, Computer Science or Information Systems; MBA preferred
- 5+ years of consulting experience
- 5+ years industry-specific experience for designated industry focus area
- Big 5 consulting experience (or similar) at Manager or Senior Manager level
- Experience managing, setting priorities, solving complex problems and selling in a consultative role
- Ability to lead and mentor IT Staffing Sales Directors and Local Account Managers
- Performance Manager experience with at least two (2) professionals concurrently
- Successfully managed engagement teams comprised of at least five (5) professionals per engagement
- Excellent verbal and written communications skills is a must
- Good organization skills
- Proven knowledge of MS Office products; advanced Excel & PowerPoint
- Knowledge of Project Management principles, methodologies, and alternative delivery approaches, such as Agile
- Experience with onboarding/off-boarding associates/consultants with clients
- Experience with project/program portfolio management, tracking and collaboration tools such as: Clarity, HP PPM, PlanView, SharePoint, OWB, MS Project, Jira, TFS, etc.
- Great customer relationship management focus
- Results oriented with a high sense of urgency to meet client requirements
Benefits:
- Holiday pay
- Paid time off
- Medical, dental, vision, life and disability benefit plans
- Flexible spending accounts
- Health savings accounts
- Employee tuition reimbursement
- Student debt assistance
- 401(k) Retirement Savings Plan
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