Care Management Manager
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Job Description
Care management leader guiding 16–20 RNs providing telephonic outreach and member support. Improving clinical team performance at Humana, a U.S. healthcare and insurance company.
Responsibilities:
- Lead a team of approximately 16–20 RN professionals providing telephonic outreach and care management for members
- Maintain staffing and processes aligned with department goals and customer satisfaction
- Communicate regularly with team members to motivate, coach, lead, and remove obstacles
- Lead and empower team members to support their development
- Analyze data to interpret trends and improve processes or approaches
- Monitor department activity for continuous quality and productivity improvement
- Apply advanced technical knowledge to solve moderately complex problems
- Determine resources, approaches, schedules, and goals to achieve department objectives
- Participate in projects and initiatives
- Collaborate across departments and provide briefings and area meetings
- Maintain frequent contact with other department managers
Requirements:
- Associate's degree or higher
- Active Registered Nurse (RN) license
- 5 or more years of professional RN experience
- 2 or more years of supervisory, operational leadership experience
- Comprehensive knowledge of Microsoft Office applications, including Word, Excel and PowerPoint
- Minimum home internet speed of 25 Mbps download and 10 Mbps upload
- Dedicated work space without ongoing interruptions to protect member PHI / HIPAA information
- Ability to work Eastern Standard Time business hours
Benefits:
- Bonus incentive plan based on company and/or individual performance
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Dedicated home workspace requirement supporting work-from-home arrangement
- Internet service requirements/support for home-based work
- Occasional travel to Humana offices for training or meetings
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