Enterprise Account Director
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Job Description
Enterprise Account Director managing 2-3 high-value enterprise accounts. Guiding clients towards optimal outcomes and ensuring delivery quality at Impiricus.
Responsibilities:
- Serve as the primary executive-level point of contact for assigned enterprise customers.
- Develop a deep understanding of each customer’s business, strategic priorities, and success metrics.
- Act as a consultative advisor — not just a delivery manager — guiding clients toward optimal outcomes.
- Partner with internal teams (CS, Sales, Product, Delivery, Analytics) to continually elevate value delivered: consistently on-time, on budget, and exceeding customer expectations.
- Lead cross-brand coordination across multiple internal teams, ensuring aligned execution across programs.
- Establish and run structured governance rituals, steering committees, and executive forums with clients.
- Provide oversight for your accounts to ensure delivery quality and timeliness for all customer initiatives.
- Define and track success metrics aligned to customer goals, translating activity into impact.
- Responsible for customer keeping high NRR.
- Identify strategic expansion opportunities and partner with Sales to capture them.
Requirements:
- 8+ years of experience in enterprise account management, client success, consulting, or strategic delivery leadership.
- Proven experience owning large enterprise customer relationships with revenues in the $5M–$10M range.
- Excellent executive presence with ability to engage senior stakeholders and influence cross-functional internal teams.
- Strong operational and project delivery skills, with a track record of driving quality and on-time execution.
- Expertise in governance, performance metrics, and structured client reporting.
- Consultative mindset — ability to understand customer business goals and translate them into actionable delivery plans.
- Excellent and refined communication skills (written, verbal, presentation) tailored to both operational and executive audiences.
- Strong project management and time management skills
- A self-starter that turns ambiguity into clarity and direction.
Benefits:
- Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- 100% paid short- and long-term disability, plus life and AD&D insurance
- Take the time you need with a flexible vacation policy — recharge your batteries your way
- Paid parental leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- We’ll ship you the gear you need to create a comfortable workspace at home.
- Save for your future with tax advantages (and company match!)
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