Enterprise Account Executive
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Job Description
Enterprise Account Executive responsible for managing relationships and solutions for healthcare customers. Focus on renewals and overall customer satisfaction for assigned accounts.
Responsibilities:
- Managing the overall customer relationship to include day-to-day customer activities, renewals, and issue resolution for assigned accounts
- Identifying & qualifying potential Enterprise Solutions for customers
- Engage Enterprise subject matter experts throughout sales process
- Oversee contract execution & implementation of new Enterprise Solutions
- Collaborate with Enterprise stakeholders to qualify and implement incremental solutions
- Secure customer validation of Return on Investment on new and existing Enterprise Solutions
- Preparing and presenting Quarterly Reviews with customers including goals, initiatives, trends, financial impact, value and ROI
- Consistent on-site meeting schedule and documentation within CRM
- Visibility to build & enhance cross-department relationships throughout IDN and/or Health System
- Understanding decision-making process and engages with all key Health System stakeholders
- Retain at or above market Annual Operating Profit (AOP)
Requirements:
- 4+ years of relevant experience
- Degree or equivalent
- Proven track record of customer retention, renewals, and growth
- Financial Acumen: Clear and concise understanding of financial levers
- Ability to communicate and influence at all levels of the organization as well as presentation skills to C-level audiences
- Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Salesforce.com or CRM software experience
- In depth knowledge of the healthcare industry and impact to IDN or Health System
- Collaborative team player with strong interpersonal and resource management skills
- Strategic, innovative, out of the box thinker, with demonstrated success in complex problem resolution
- Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment.
Benefits:
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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