Enterprise Account Manager
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Job Description
Enterprise Account Manager growing customer accounts and revenue for OnTrac’s same-day and next-day U.S. delivery services. Driving retention, consultative selling, and expansion opportunities.
Responsibilities:
- Maintain and grow assigned customer accounts through relationship-building and consultative selling
- Serve as the primary point of contact for customers
- Ensure customer satisfaction and identify upselling and cross-selling opportunities
- Maintain client relationships, understand client needs, and provide tailored solutions
- Monitor account performance, address issues proactively, and identify growth opportunities
- Maintain consistent customer communication to support satisfaction and contract renewal
- Document issues, resolutions, and growth opportunities accurately
- Monitor industry trends, competitor activity, and market conditions
- Share market insights to influence team strategy
- Perform additional duties as needed to support business objectives
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years of relevant experience in Account Management
- Deep understanding of logistics industry principles and terminology
- Adherence to OnTrac’s Acceptable Use policy and security guidelines
- Clear and professional communication skills
- Ability to build and strengthen relationships with senior internal and external partners
- Ability to collaborate effectively across teams
- Ability to prioritize tasks and maintain accuracy in fast-paced environments
- Proficiency with standard office software and technologies
Benefits:
- Medical, dental, and vision insurance
- Life and short- and long-term disability coverage
- 401(k) retirement savings plan with company match
- Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment and tenure-based increases up to 160 hours
- Two (2) floating holidays per year
- Paid sick leave
- Six (6) paid company holidays
- Two (2) weeks paid pregnancy disability leave
- Four (4) weeks paid parental bonding leave
- Wellness and employee assistance programs
- Bonus, commission, or other incentive compensation may be available in accordance with the applicable plan
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