Enterprise Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enterprise Customer Success Manager at Surecomp managing complex onboarding and implementations of SaaS solutions for enterprise customers in Europe.
Responsibilities:
- Develop and maintain strong, strategic relationships with enterprise customers by understanding their business objectives, operational workflows, and technical environments.
- Lead complex customer onboarding and implementation programs, managing long-term projects involving banks and corporate enterprises adopting Surecomp’s SaaS platforms.
- Act as the project leader for customer implementations, responsible for planning, milestone tracking, execution, and delivery coordination across internal and customer teams.
- Manage project governance structures including status meetings, steering committees (SteerCo), executive briefings, and implementation reviews.
- Work closely with customers to adapt and align Surecomp solutions to their operational processes, ensuring successful adoption within their trade finance environment.
- Coordinate and manage complex integrations with internal banking systems, third-party platforms, and financial messaging networks.
- Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy.
- Monitor account health metrics and proactively address risks, project delays, or adoption challenges.
- Collaborate with Product, R&D, Professional Services, and Support teams to ensure customer feedback influences product roadmaps and service improvements.
- Serve as the customer advocate within Surecomp, ensuring internal stakeholders remain aligned with customer priorities and expectations.
- Maintain accurate CRM records and manage a data-driven pipeline for expansion and renewal activity.
Requirements:
- 5+ years of experience in Customer Success, Enterprise Account Management, Implementation Management, or Program Management within a SaaS environment.
- Proven experience managing large enterprise implementations or complex onboarding projects, including planning, execution, and stakeholder coordination.
- Strong project management experience, including milestone tracking, implementation planning, and delivery governance.
- Experience working with executive stakeholders and complex enterprise environments.
- Commercially savvy with strong negotiation and stakeholder engagement skills.
- Proficiency in CRM tools and Customer Success platforms.
- Experience working with cross-functional teams to deliver complex enterprise programs.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
Customer Success Representative II
Customer Success Representative ensuring positive experiences for auto refinance customers in a remote setup. Handling escalations and maintaining legal compliance through quality assurance processes.
Enterprise Customer Success Manager
Enterprise Customer Success Manager at Waitwhile managing client relationships in North America. Driving product adoption and collaborations with cross-functional teams.
Client Experience Manager
Client Experience Manager overseeing client relationships and operational needs for Tixr's platform. Fostering growth and satisfaction through effective communication and service excellence.
Customer Success Manager
Customer Success Manager at a healthtech firm managing B2B partnerships. Focused on onboarding, retention, and operational efficiency across the customer lifecycle.
Junior CRM Consultant, Marketing Automation
Junior CRM Consultant focusing on Marketing Automation at MAI Marketing Automation Intelligence. Supporting operational implementation and continuous optimization of data-driven marketing processes.
Senior CRM Consultant – Marketing Automation, HubSpot
Senior CRM Consultant specializing in Marketing Automation with HubSpot focus. Join MAI Marketing Automation Intelligence agency for innovative marketing strategies in a remote setting.
Customer Success Manager – Enterprise
Senior Customer Success Manager at Scribe managing relationships with enterprise customers. Driving adoption, expansion, and ensuring customer satisfaction with Scribe’s solutions.
Director of Operations
Director of Operations for Salesforce's Missionforce Customer Success Group, revolutionizing U.S. national security operations with AI-powered workflows. Leading complex projects and managing executive communications in a high-growth business segment.
Customer Success Manager
Customer Success Manager managing customer relationships and adoption of VR training simulations for career success. Focused on understanding customer needs and driving product utilization.
Senior AI Strategic Customer Engagement Manager
Strategic Customer Engagement Manager at Workday driving AI revenue growth through executive engagements and innovative solutions. Collaborating with sales and product teams to shape AI strategy in enterprises.
CRM Operations Manager
CRM Operations Manager responsible for building and optimizing customer communications in Salesforce Marketing Cloud. Join a team reimagining high-speed internet connectivity for underserved areas.
Customer Success Manager, Scaled
Customer Success Manager focusing on onboarding and supporting SaaS customers in the US. Collaborating with sales and partners to elevate customer success and product adoption.
Senior Customer Success Manager
Senior Customer Success Manager responsible for customer retention and satisfaction in South America. Leading team efforts and customer partnerships for optimal service delivery.
Partner Success Specialist
Partner Specialist responsible for onboarding new customers and ensuring satisfaction at Teaching Strategies. Managing client relationships and enhancing their engagement with the company's digital solutions.
Customer Success Manager – HCM
Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment.
Customer Success Manager – Revit
Revit Customer Success Manager onboarding, training, and supporting customers for optimal software use. Providing customer support and collaborating with sales for technical demos.
Customer Success Manager
Managing customer success for early-stage clients at Ashby, focusing on onboarding and long-term partnerships. Delivering high-quality materials and continuous engagement in a remote capacity.
Family Success Manager
Family Success Manager serving as a bridge between families and internal advising team. Facilitating communication and assistance throughout the child’s study abroad journey.
Customer Success Manager
Customer Success Manager managing client relations and driving satisfaction for a growing agency's portfolio. Leading onboarding, project updates, and relationship management with a focus on initiative.
Customer Success Specialist
Customer Success Specialist delivering customer service to organizers, vendors, and partners in the Eventeny ecosystem. Building relationships and ensuring successful events through expert support and guidance.