Escrow Team Lead
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Job Description
Escrow Team Lead managing mortgage servicing escrow operations for LoanCare. Overseeing vendors, reporting, transfers, tax data, staff training, and special projects.
Responsibilities:
- Ensure escrow functions for mortgage servicing portfolio loans are performed promptly and correctly.
- Monitor reports, escrow vendors, and activities, including open items and staff interactions.
- Issue accurate Dashboard/SLA reports and ensure monthly escrow metrics meet or exceed goals.
- Escalate unresolved issues to management and brief management on resolved items and accomplishments.
- Train Escrow Department staff and promote mentoring and best practices.
- Direct and oversee special projects, providing management with regular status updates and deadline risks.
- Monitor and track corporate advances for tax penalties and inform management of expenses or potential losses.
- Assist with ordering tax service contracts.
- Prepare taxing authority due dates matrix.
- Prepare monthly FHA portfolio comparison report and oversee completion of exceptions.
- Add and maintain escrow payee headers.
- Monitor inbound and outbound transfer activity and ensure deadlines for payments, data updates, tax contracts, and flood certificates are met.
- Own data programming for escrow workstations for inbound transfers, including tax tables, payees, and insurance line mapping; analyze test-region output for accuracy.
- Perform other duties as assigned.
Requirements:
- High School Diploma or equivalent required.
- 4+ years of experience in mortgage loan servicing/lending; insurance company, escrow department, accounts payable, or accounting clerk/similar role may be acceptable.
- Advanced knowledge of Microsoft Excel, Passport, and processing mass transaction files required.
- Ability to manage time and priorities wisely.
- Ability to grasp concepts quickly, make sound decisions, and resolve issues.
- Ability to work in a high-volume and time-sensitive environment.
- Ability to work independently with minimal direction and effectively meet deadlines.
- Ability to work collaboratively with peers in a team environment to attain common goals.
- Ability to communicate effectively in writing, in person, and by telephone.
- Ability to use Microsoft Office applications, including Excel, Word, and PowerPoint.
- Ability to maintain strict confidentiality.
- Knowledge of taxing authority due dates, including delinquent and loss/reduction of discount dates, preferred.
- Quiet, private place in the home.
- High-speed internet connection with minimum network download speed of 25 MBPS and upload speed of 10 MBPS.
- Ability to attend work and be productive during normal business hours and work early, late, or weekend hours as needed.
- Overtime required as necessary.
Benefits:
- Optional medical, dental, vision, life, and disability insurance
- Paid holidays, vacation, and sick leave
- Matching 401(k) plan
- Employee stock purchase plan
- Mental health resources, including free Calm memberships
- Initiatives promoting physical and emotional well-being
- Employee recognition programs celebrating achievements and milestones
- Gym membership discounts
- Pet insurance discounts
- Employee purchasing programs
- Tuition reimbursement program
- Necessary work equipment provided
- Flexibility to work remotely
- Virtual engagement opportunities
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