Field Engineer
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Job Description
Field Service Engineer maintaining healthcare equipment and ensuring customer satisfaction through service excellence. Collaborating with various stakeholders and handling technical queries in the healthcare sector.
Responsibilities:
- Maintains all models specific to a modality in the assigned area
- Total system level troubleshooting on complex multi-symptom problems
- Daily interface with doctors, radiographers & biomedical engineers on equipment status issues
- Acts to ensure satisfaction to primary customers
- Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
- Responsible for Warranty, Installation and PMS (Planned Maintenance) contract cost control
- Completes all administration tasks on time
- Ensures timely completion of FMIs (Field Modifications) and PMS (Planned Maintenance) inspections documentation for assigned accounts
- Plays a leading role in complex and multi-functional rooms
- Shares best practices
- Maintain effective quality systems and programs standard, according to the GE Service Quality Policy Statement
Requirements:
- Degree/Diploma in Electronics Engineering, Computer Engineering, Information Technology, Biomedical Engineering or equivalent
- Minimum of 2-5 years field service experience in healthcare industry or equivalent
- Experienced in handling technical queries for Radiology / Imaging equipment such as MR, CT Scan, Angiography, Molecular Imaging (PETCT, SPECT), Radiopharmacy, or other Xray types
- Excellent problem-solving skills, able to think outside the box
- Strong sense of accountability and ownership over customer issues and other responsibilities
- Strong potential and willingness to learn new techniques
- Excellent customer service skills; able to deal tactfully and effectively with customers
- Excellent verbal and written communication skills in English
- A good team player and can work seamlessly with cross-functional teams
Benefits:
- Competitive salary and benefits
- Flexible working hours
- Professional development opportunities
- Health insurance
- Retirement plans and paid time off
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