Network Engineer – Service Delivery
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Job Description
Network Engineer deploying and troubleshooting customer networking services in 11:11’s global cloud infrastructure. Designing topologies and supporting switches, firewalls, load balancers, and VPNs.
Responsibilities:
- Help customers implement services in 11:11’s global cloud infrastructure
- Lead network deployment activities during customer onboarding
- Maintain accountability for delivery quality and customer experience
- Document work in the company ticketing system
- Create and maintain knowledge-base documentation
- Manage and troubleshoot switches, firewalls, load balancers, and IPSEC VPNs for customer deployments
- Design and architect network topologies for diverse environments
- Develop and maintain deployment processes as technologies and permissions change
- Assist Support and Technical Account Managers with advanced customer issues
- Work with project managers to complete assigned tasks
- Provide accountability for responsibilities involving 11:11’s cloud network systems
- Support company data handling, privacy, compliance, and policy requirements
- Work supportively with colleagues in accordance with the company Code of Business Ethics and Company Values
- Perform additional duties as assigned
Requirements:
- Bachelor’s degree in a related field or equivalent professional experience
- At least 5 years of recent experience as a technical, hands-on Cisco network engineer
- Experience in a managed services, IaaS, cloud infrastructure, or enterprise environment
- Cisco CCNP/CCIE certification with documented work experience preferred
- Strong working knowledge of BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers preferred
- Experience with VMware virtualization clusters and software-defined networking, including VMware NSX, preferred
- Experience working with global data center environments
- Experience deploying virtual appliances, preferably Cisco, Fortigate, Palo Alto, Netscaler, F5, SonicWall, and Juniper Networks
- Experience working directly with enterprise customers, project managers, and cross-functional delivery teams preferred
- Ability to participate in occasional scheduled after-hours work, including customer cutovers and migrations
- Ability to automate network deployments, validation, and operational tasks
- Must be legally eligible to work in the assigned country without visa sponsorship
- Ability to perform each essential function satisfactorily
Benefits:
- Full-time remote work
- Opportunity to pursue advanced certifications
- Work with current Cisco/VMware technologies
- Reasonable accommodation for qualified individuals with disabilities
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