Field Service Technician
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Technician servicing ENGEL plastics injection molding machines and robots at customer sites. Troubleshooting equipment, training customers, and resolving field service issues.
Responsibilities:
- Install and service injection molding equipment at customer sites
- Troubleshoot and repair injection molding machines and robots
- Conduct tests and inspections of mechanical, hydraulic, pneumatic, electrical, electronic and software components
- Perform calibrations to optimize equipment performance
- Perform software and hardware installations
- Perform safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage customer issues, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized repair approaches
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
Requirements:
- High School Diploma required
- Associate's or Bachelor's degree preferred
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic and mechanical systems
- Experience with injection molding machines and electrical, mechanical, hydraulic and computer systems
- Ability to provide basic training to customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources efficiently to resolve customer issues
- Ability to work independently with minimal back-office support
- Valid passport required
- Driver's license in good standing, including REAL-ID, required
Benefits:
- Health, dental and vision insurance upon first day of hire
- 401k with match
- Over 3 weeks PTO
- Employer paid life insurance
- Long and short-term disability
- Employee-centric environment
- Comprehensive vehicle program (monthly stipend + mileage reimbursement)
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
Similar Jobs
Field Service Engineer
Field Service Engineer supporting John Crane’s industrial flow-control solutions in Bahrain. Installing, repairing, and troubleshooting mechanical seals and refinery rotating equipment for customers.
Network Engineer – Service Delivery
Network Engineer deploying and troubleshooting customer networking services in 11:11’s global cloud infrastructure. Designing topologies and supporting switches, firewalls, load balancers, and VPNs.
Senior Field Engineer – ECH SME
Field engineer deploying Motorola Solutions’ emergency call-handling technologies. Configuring, testing, troubleshooting, and supporting cloud and on-premise public-safety systems during frequent US and international travel.
Business Advisor, Field Support Specialist
Business Advisor supporting Signarama franchise owners, a United Franchise Group sign-business network. Improving sales, operations, marketing, staffing, and profitability through field visits and coaching.
Field Service Technician
Cash Depot field technician installing, repairing, and maintaining ATMs and Air/Vac equipment in Chicago. Performing cash services, dispatches, equipment handling, and customer-site maintenance.
Field Service Technician
Field Service Technician repairing and installing injection molding machines and robots for ENGEL, a global plastics-processing machinery manufacturer. Training customers, resolving equipment issues, and supporting field repairs across North America.
Field Service Technician
Field Service Technician servicing ENGEL injection molding machines and robots at customer sites. Troubleshooting mechanical, hydraulic, electrical, and software systems while training customers.
Field Service Technician
Field Service Technician repairing and servicing injection molding machines and robots for ENGEL, a global plastics processing machinery manufacturer. Training customers and resolving equipment issues at customer sites.
Field Applications Engineer
Field Applications Engineer designing motion and automation solutions for Bishop-Wisecarver, a U.S.-based motion-solutions company. Supporting customers and Sales with system architectures, product selection, drawings, and integrated controls.
Field Service Engineer
Field Service Engineer installing, training users on, and maintaining Agilent laboratory instruments in Beijing. Supporting customers across GC, LC, and GCMS systems.
Advanced Field Service Engineer – Turbo Machinery
Advanced field engineer supporting Honeywell Sundyne rotating equipment and control systems. Troubleshooting, repairing, commissioning, and training customers at industrial sites worldwide.
Field Service Technician
Field Service Technician maintaining and repairing Aristocrat gaming machines for casino customers. Installing equipment, troubleshooting issues, and delivering mobile technical support across an assigned territory.
Field Service Technician
Field Service Technician installing, repairing, and maintaining Aristocrat’s casino gaming machines. Providing customer-focused technical support across assigned territories with substantial travel.
Field Service Engineer, IT Hardware – Travel Required
Field Service Engineer installing and maintaining biotech diagnostic equipment for a life sciences client. Troubleshooting hardware and connectivity issues while traveling extensively across the U.S.
Field Support Specialist
Field Support Specialist tracking legal work orders and field expenses for Choice Legal. Updating systems, coordinating deliveries, and supporting ABI staff and clients remotely from Tampa.
Field Applications Engineer – Fire Lite, Silent Knight, Farenhyt
Field Applications Engineer supporting Honeywell’s fire alarm products and regional sales teams. Developing solutions, advising on designs, training customers, and troubleshooting complex applications.
Field Applications Engineer – Fire Lite, Silent Knight, Farenhyt
Field Applications Engineer supporting Honeywell’s Fire-Lite, Silent Knight, and Farenhyt fire alarm solutions. Providing technical guidance, complex solution development, training, and sales support across U.S. regions with 50% travel.
Field Service Engineer
Field Service Engineer commissioning, maintaining, and repairing clean-energy and industrial power equipment for Sensata Technologies. Troubleshooting electrical and control systems at U.S. customer sites with up to 50% travel.
Field Service Technician
Field Service Technician installing, repairing, and maintaining Diebold Nixdorf banking and retail technology at Dublin customer sites. Troubleshooting hardware, software, and network issues while delivering customer support.
Field Service Technician
Field Service Technician installing, repairing, and maintaining Diebold Nixdorf banking and retail technology at customer sites in Cork. Troubleshooting PCs, peripherals, software, and network connectivity.