Field Service Technician
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Job Description
Field Service Technician servicing ENGEL injection molding machines and robots at customer sites. Troubleshooting mechanical, hydraulic, electrical, and software systems while training customers.
Responsibilities:
- Troubleshoot and repair injection molding machines and robots
- Conduct tests and inspections on mechanical, hydraulic, pneumatic, electrical, electronic, and software components
- Perform calibrations to optimize equipment performance
- Perform software and hardware installations
- Perform safety checks on equipment
- Educate customers on equipment and instruct them on proper operation
- Manage resolution of customer issues, including ordering and installing replacement parts
- Diagnose control-system problems and develop organized approaches to machine repairs
- Instruct Service Technicians and customer operators on maintenance and safe operation of injection molding systems
- Communicate with Central Service, Manufacturing, and Parts Center to resolve field problems
- Provide regular written reports to the Service Manager
- Work remotely at customer sites while installing and servicing equipment and providing customer training and support
Requirements:
- High School Diploma required
- Associate's or Bachelor's degree preferred
- 5+ years in injection molding troubleshooting or processing, or prior experience as a Field Service Injection Molding Technician/Service Engineer
- Knowledge of blueprints and schematics for troubleshooting electrical/electronic, hydraulic, and mechanical systems
- Experience with injection molding machines and electrical, mechanical, hydraulic, and computer systems
- Ability to provide basic training for customers and employees
- Knowledge and understanding of the injection molding process
- Ability to troubleshoot problems systematically
- Knowledge of microprocessor programming
- Knowledge of PET, Polypropylene, Polyethylene, Styrene, and other common materials
- Excellent communication and interpersonal skills and strong customer service orientation
- Ability to handle difficult or unhappy customers with tact and diplomacy
- Dedicated team player with a positive attitude
- Familiarity with ENGEL machines and robots preferred
- Ability to use internal resources efficiently to resolve customer issues
- Ability to work independently with minimal back-office support
- Must have a valid passport
- Must have a driver's license in good standing that includes REAL-ID
Benefits:
- Health insurance effective on the first day of hire
- Dental insurance effective on the first day of hire
- Vision insurance effective on the first day of hire
- 401k with match
- Over 3 weeks PTO
- Employer-paid life insurance
- Long- and short-term disability
- Employee-centric environment
- Comprehensive vehicle program, including monthly stipend and mileage reimbursement
- $75 per diem when travelling on the road
- Tool reimbursement
- Cell phone
- Laptop
- Occasional voluntary weekend travel
- Contribution to HSA
- Dependent and Health FSA
- Vacation pay
- Holiday pay
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