Field Service Engineer II – LSG
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Job Description
Field Service Engineer installing, troubleshooting, and repairing analytical instruments for Thermo Fisher Scientific. Supporting research, industrial, and healthcare customers across Northern Ireland.
Responsibilities:
- Install, maintain, troubleshoot, and repair complex analytical and scientific instruments
- Diagnose electronic and mechanical issues and implement effective solutions
- Provide responsive technical support and exceptional customer service
- Train and support customers on the safe and effective operation of equipment
- Document service activities and prepare accurate, detailed reports
- Read and interpret technical documentation and schematics
- Respond to customer service requirements at short notice when needed
- Follow applicable safety protocols and quality standards
- Travel up to 50–75% within the assigned territory
- Work in varied laboratory environments while supporting customer satisfaction goals
Requirements:
- Degree in Electronics, Engineering, Physics, Chemistry, or a related technical field
- 2 years of hands-on technical experience installing, troubleshooting, and repairing complex analytical instruments would be advantageous
- Experience documenting service activities and preparing detailed reports
- Demonstrated success in meeting customer satisfaction goals
- Strong electronics and mechanical troubleshooting skills
- Proficiency with Microsoft Office suite and service management software
- Ability to read and interpret technical documentation and schematics
- Strong problem-solving abilities and ability to work independently
- Ability to effectively train and support customers on equipment operation
- Proficiency in English
- Valid driver's license and ability to travel up to 50–75% within the assigned territory
- Physical ability to lift up to 50 lbs and work in various laboratory environments
- Ability to respond to customer needs at short notice
- Commitment to following safety protocols and quality standards
- Adherence to Good Manufacturing Practices and applicable safety protocols
- Ability to work with hazardous/toxic materials and use required PPE
Benefits:
- Annual incentive plan bonus
- Healthcare
- Employee benefits
- Career and development prospects
- Innovative, forward-thinking company culture
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