Field Service Engineer
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Job Description
Field Service Engineer responsible for installation, maintenance, and repair of analytical equipment. Role includes customer interactions and equipment troubleshooting across multiple locations.
Responsibilities:
- Responsible for on-site installation, implementation, maintenance and repair of Teledyne Pharma products
- Installs and optimizes hardware/software/network products and configurations at customer sites
- Diagnoses and resolves product performance problems
- Performs maintenance and repair services
- Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
- Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
- Serves as an internal resource on technical issues
- May train other field engineers or customers
- May calibrate equipment on-site for large volume customers
- Works on on-site customer service and support assignments with broadly defined objectives
- Solves non-routine issues, challenges and problems within field of specialization
Requirements:
- Prefer Bachelor’s degree in Engineering, Chemistry or related scientific study
- Would also consider those with an Associate's degree (A. A.) in Engineering or an equivalent from two-year college or technical school
- 5 years related experience in laboratory troubleshooting/repairing analytical equipment and/or training
- Equivalent combination of education and experience
- Experience in the analytical laboratory, or analytical instrument service with an understanding of calibration and or repair
- Ability to be analytical, solve problems, and provide technical skills
- Experience with customer service- Responds promptly, Meets commitments
- Work well with other team members
- Professional written and oral communication skills
- Individual should have knowledge of Excel Spreadsheet software and Word Processing software
- Ability to travel including some overnight travel up to 75% of the time
- A valid driver’s license is required for this role
Benefits:
- A computer and mobile phone are provided by the company along with any other necessary tools necessary for the employee to conduct their duties
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