Field Service Engineer
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Job Description
Field Service Engineer responsible for providing technical support and repairs for medical devices in Saudi Arabia. Travel required to other GCC countries to assist with equipment and customer needs.
Responsibilities:
- Provide expert technical service and support for customer equipment, ensuring timely issue resolution and minimizing downtime.
- Proactively maintain and service customer equipment, using diagnostic tools to identify potential issues before they arise.
- Build and maintain long-term customer relationships, focusing on trust, satisfaction, and recurring business opportunities.
- Collaborate with military and governmental purchasing and technical teams to ensure operational readiness and compliance.
- Consistently exceed customer expectations by providing personalized, high-touch service and clear communication.
- Provide technical support for ZOLL Defibrillator systems, Oxygen Concentrators, Ventilators, and other ZOLL portfolio products via telephone, email, and hands-on troubleshooting.
- Perform preventive maintenance, troubleshooting, repairs and upgrades on ZOLL products at customer sites.
- Handle complaint investigations, including device and accessory investigations, in cooperation with QA teams.
- Collaborate with manufacturing, supply chain, and R&D teams to provide feedback and improve product performance and reliability.
- Support sales, distributors, and clinical associates with system setup, operation training, and cross-training on ZOLL systems.
- Respond with flexibility to short-notice and urgent service calls, maintaining a professional and solutions-oriented approach.
Requirements:
- Relevant Engineering degree with 3+ years hands-on experience ideally in a hospital or field service environment.
- Strong technical skills in electromechanical and medical devices.
- Knowledge of ZOLL devices is advantageous.
- Demonstrated ability to build customer trust and support service contract growth.
- Knowledge and practical implementation of MDR.
- Familiarity with medical device regulations (ISO 13485) and medical device reporting requirements.
- Flexible attitude and proven ability to manage short-notice service requests under time pressure.
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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