Field Service Engineer
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Job Description
Field Service Engineer installing and maintaining Advanced Sterilization Products’ sterilization systems. Supporting healthcare facilities through troubleshooting, repairs, compliance documentation, and customer service.
Responsibilities:
- Provide customer service solutions for installation and validation of new systems
- Perform planned and corrective maintenance of installed systems
- Improve system utilization and support lifecycle management activities for Advanced Sterilization Products systems
- Partner with sales and clinical education field teams to deliver business solutions and sustain the installed base
- Install, operate, maintain, repair and modify ASP systems within the assigned territory
- Identify causes, troubleshoot issues and perform corrective actions
- Complete compliance documentation and daily equipment performance and maintenance records
- Coordinate work scheduling with leadership, customers and scheduling personnel
- Develop project plans for installation planning of new equipment
- Manage customer expectations and provide regular guidance to ensure satisfaction
- Manage personal trunk inventory and complete required audits
- Provide design-improvement suggestions related to efficiency, quality and operating cost
- Perform other assigned duties
Requirements:
- High school or equivalent plus 3 years related experience, including at least 1 year technical troubleshooting experience and 1 year customer service experience; or 2 years post-secondary technical education plus 1 year customer service experience
- Preferred post-secondary degree or certification in Mechanical, Electronics, Electrical or another field
- Preferred 2 years customer support experience
- Preferred experience in field service, biomedical hospital support, or a related industry such as medical devices
- Preferred Microsoft A+ certification or equivalent computer hardware certification
- Excellent mechanical troubleshooting, problem-solving and technical learning proficiency
- Ability to use and quickly learn Outlook, Excel and Salesforce
- Ability to achieve high customer satisfaction
- Verbal and written communication and collaboration skills
- Ability to autonomously prioritize schedules and handle shifting priorities
- Knowledge of computer networking, electronics and electrical basics preferred
- Familiarity with test equipment preferred
- Understanding of business practices, processes, territory management and parts inventory costs preferred
- Willingness to travel during the workday to hospital/surgery center environments
- Ability to travel overnight locally, regionally and nationally
- Ability to lift 80 pounds to a height of four feet
- Ability to operate company vehicles and drive/sit for long periods
- Valid driver's license and driving record compliant with Company policy
- Relocation over 50 miles from the job posting location requires manager pre-approval
Benefits:
- Equal opportunity employer committed to diversity and reasonable accommodations
- Frequent air travel as needed up to 50% of the time
- On-call responsibilities with rotating weekend call coverage
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