Head of Community
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Job Description
Head of Community driving strategy, membership growth, and P&L performance for Up World, a community and accelerator for ambitious start-up marketers. Leading the team and shaping its next chapter.
Responsibilities:
- Own the strategic direction for Up World
- Build and maintain 1-, 3-, and 5-year strategic plans
- Lead membership acquisition across partnerships, referrals, events, content, and other channels
- Own commercial performance and the P&L
- Evaluate spending and pricing decisions, including paid advertising for the Accelerator
- Line-manage the Community & Ops Manager and Big Up Club Lead
- Identify team gaps and deliberately develop people
- Report to founder Lottie as strategic thought partner and sounding board
- Provide senior leadership across marketing, community, and commercial strategy
- Host events, fireside chats, and meet people in person as needed
Requirements:
- Real track record in brand marketing and community, ideally across both
- Experience leading a team
- Comfortable with systems and operationalizing creative brand thinking for a lean team
- Commercial fluency, including reading a P&L and having a view on pricing
- Ability to connect day-to-day work to revenue
- Hustle and willingness to pick up the phone, attend events, host fireside chats, and rewrite pages when needed
- Bold strategic instincts and confidence to back them
- Genuine curiosity about AI and automation for faster, smarter community operations
- Energy for ambitious marketers, start-ups, and scrappy brand-building teams
- Deep fascination with start-up marketing and a point of view on what makes it good
- Ideally, an existing network of start-up marketers or enthusiasm for building one
Benefits:
- 25 days holiday plus bank holidays
- Birthday off
- Bonus day at Christmas
- Enhanced parental leave and pay
- Monthly working from home budget
- Unlimited coaching with MoreHappi
- Full Up World membership
- Part-time option: 3 days considered
- Open handbook
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