Head of Human Resources
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Job Description
Head of HR building scalable people systems, performance frameworks, and talent strategies for High Scale’s global advertising agency. Partnering with executives to support rapid organizational growth.
Responsibilities:
- Evaluate existing HR operations and identify opportunities to improve efficiency, consistency, and scalability
- Develop and implement comprehensive HR policies, SOPs, and standardized workflows across the employee lifecycle
- Establish structured processes for onboarding, employee development, performance reviews, promotions, compensation reviews, and offboarding
- Implement HR systems and automation tools to reduce administrative work and improve operational efficiency
- Ensure HR practices support organizational growth while maintaining compliance with applicable employment laws and regulations
- Design and implement company-wide performance management frameworks connecting individual contributions to organizational objectives
- Establish KPIs, measurable expectations, accountability systems, performance reviews, feedback mechanisms, and performance improvement plans
- Create recognition and development programs that reward meaningful contributions and encourage continuous improvement
- Develop recruitment strategies and workforce plans supporting current and future hiring needs
- Oversee the recruitment team, candidate pipelines, hiring processes, candidate experience, recruiting KPIs, and employer branding
- Develop employee engagement, satisfaction, retention, feedback, survey, and career progression initiatives
- Analyze turnover trends and develop actionable retention strategies
- Partner with executive leadership on organizational structures, succession planning, leadership development, and organizational change
- Coach managers on leadership, performance management, employee development, and conflict resolution
- Develop HR dashboards and reporting systems covering turnover, retention, recruitment efficiency, absenteeism, and engagement
- Analyze workforce data and translate HR insights into strategies that improve organizational performance
- Establish regular reporting and review processes with executive leadership
Requirements:
- 7+ years of progressive HR experience
- At least 3 years in an HR leadership or management position
- Experience in BPO, shared services, professional services, or high-growth organizations is highly preferred
- Strong understanding of talent acquisition, employee relations, performance management, organizational development, and HR compliance
- Hands-on experience designing and implementing KPI frameworks, employee performance management systems, and HR operational processes
- Comfortable using workforce analytics and business metrics to guide decision-making
- Experience with HRIS platforms, applicant tracking systems, performance management software, and workflow automation tools is highly valued
- Knowledge of organizational development, continuous improvement, and change management methodologies is a strong advantage
- Ability to communicate confidently with executives, department heads, managers, and employees at every level
- Ability to navigate challenging conversations, resolve conflicts, and build trust while maintaining accountability
- Ability to balance employee advocacy with business priorities
- Ability to navigate ambiguity, manage competing priorities, and make decisions in a fast-moving environment
- Strong understanding of how people decisions affect productivity, operational efficiency, profitability, and long-term business growth
Benefits:
- Shape the Future of High Scale: Build the people strategy, organizational structure, and HR systems that will support the company's next stage of growth
- Direct Executive Partnership: Work closely with executive leadership to influence company-wide decisions, develop organizational strategies, and drive meaningful business improvements
- Build a High-Performance Organization: Create performance management systems, leadership development programs, and employee experiences that help talented people reach their full potential
- Real Ownership & Autonomy: Take ownership of the HR function with the opportunity to introduce new ideas, challenge existing processes, and implement meaningful organizational improvements
- Leadership & Career Growth: Play a central role in scaling an international organization, with opportunities to expand your responsibilities as the business grows
- A Culture That Embraces Innovation: Join an ambitious, collaborative team that values curiosity, accountability, creative problem-solving, and the willingness to take on challenges that drive the company forward
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