HR Manager
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Job Description
HR Manager partnering with Care Operations at virtual healthcare company TimeDoc Health. Leading employee relations, compliance, payroll, benefits, and HR Operations service delivery.
Responsibilities:
- Serve as the primary HR business partner to Care Operations leadership, Team Leads, and Care Coordinators
- Attend leadership meetings and build trusted relationships
- Manage employee relations from intake to resolution, including investigations, corrective action, documentation, and recommendations
- Coach managers on performance management, performance improvement plans, terminations, and difficult conversations
- Oversee ADA and reasonable accommodation processes and ensure interactive-process compliance
- Own HR Operations escalations from the Jira service desk, peopleops mailbox, and office hours
- Identify trends and root causes and convert them into policies, FAQs, process fixes, or training
- Lead and develop the HR Operations team covering payroll, Paylocity administration, benefits, 401(k), leave intake, and service desk
- Set service-level targets and ensure team coverage and cross-training
- Partner with Communications and Employee Experience to deliver HR guidance and meeting content
- Ensure compliance with federal, state, and local employment laws
- Maintain and improve HR policies, handbooks, and knowledge base content in Confluence and Google Drive
- Analyze HR data and provide actionable insights to leadership
- Support reorganizations, restructurings, workforce planning, and change communications
- Achieve documented ER and PIP processes, timely Jira escalation resolution, reduced repeat questions, and stronger Care Operations leadership capability
Requirements:
- 6+ years of progressive HR generalist or HR business partner experience
- 2+ years in employee relations
- 2+ years managing people
- Deep working knowledge of US employment law, FMLA, ADA, and multi-state compliance
- Experience supporting a large frontline or operations population; healthcare, call center, or distributed remote teams strongly preferred
- Ability to conduct investigations and advise leaders with sound judgment, discretion, and empathy
- Strong written and verbal communication skills
- Bachelor's degree in Human Resources, Business, or a related field preferred
- PHR/SPHR or SHRM-CP/SCP certification preferred
- Experience with Paylocity, Jira Service Management, and Google Suite preferred
- Exposure to global or India HR operations preferred
Benefits:
- Equal opportunity employer
- Inclusive work environment
- Reasonable accommodations available on request
- Fully remote work arrangement
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