Head of Office of Operations
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Job Description
Head of Operations partnering with OCHIN’s COO to drive enterprise execution, performance management, and transformation. Advancing scalable healthcare operations for underserved communities.
Responsibilities:
- Serve as a trusted advisor and strategic partner to the COO, translating organizational strategy into actionable operational plans and measurable results
- Establish and manage enterprise operating rhythms, governance structures, executive review processes, and performance management frameworks
- Partner with executive leaders to align priorities, remove barriers, mitigate risk, and accelerate strategic initiative execution
- Monitor organizational performance and align cross-functional efforts with strategic objectives
- Lead special projects and enterprise initiatives on behalf of the COO
- Develop and oversee enterprise dashboards, KPIs, operational scorecards, and executive reporting processes
- Use organizational data to identify trends, risks, opportunities, and performance gaps
- Establish standardized measurement frameworks and deliver executive-level insights and recommendations
- Lead enterprise-wide operational excellence and continuous improvement initiatives
- Design and implement standardized business processes, governance models, and operating procedures
- Facilitate root cause analysis and problem-solving for complex organizational challenges
- Lead change management efforts related to strategic initiatives, operational transformation, and new business capabilities
- Develop change readiness, communication, stakeholder engagement, and adoption strategies
- Build relationships across business units and functions to foster collaboration and alignment
- Facilitate executive planning, decision-making, and prioritization discussions
- Coordinate complex multi-stakeholder initiatives and serve as a central point of coordination for COO-sponsored initiatives
- Evaluate and optimize operational systems, planning processes, reporting tools, and governance structures
- Partner with technology, analytics, and operational leaders to mature enterprise capabilities supporting data-driven management
- Ensure operational processes and management systems support scalable growth and long-term organizational success
Requirements:
- Bachelor's degree in Business Administration, Healthcare Administration, Organizational Leadership, Operations Management, Public Health, or related field
- 10+ years of progressive leadership experience in operations, business transformation, strategy execution, organizational effectiveness, consulting, or related disciplines
- Demonstrated experience working directly with executive leadership and driving enterprise-wide initiatives
- Experience building and leading performance management, operational excellence, or transformation programs
- Strong analytical and business acumen with demonstrated ability to translate data into strategic recommendations
- Exceptional executive communication, facilitation, stakeholder management, and influence skills
- Experience leading large-scale change management and organizational transformation efforts
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- Work in a distraction free workplace
- Legally authorized to work in the United States on a permanent basis at the time of application
- Not eligible for employment visa sponsorship now or in the future
- Preferred: Master's degree in Business Administration (MBA), Healthcare Administration (MHA), Organizational Leadership, or related field
- Preferred: Lean Six Sigma Black Belt, PMP, Prosci Change Management, or equivalent certifications
- Preferred: Experience in healthcare, health IT, technology-enabled services, or complex matrixed organizations
- Preferred: Experience with enterprise analytics, business intelligence platforms, operational dashboards, and strategic planning processes
Benefits:
- Generous compensation package
- Healthy work-life balance
- Opportunity for professional advancement
- Comprehensive range of benefits
- Remote work from a home office environment
- Travel may be required nationally based on business requirements
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