Head of Operations – Digital Marketing
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Job Description
Head of Operations overseeing daily operations in digital marketing for a fast-growing company. Responsible for team management, strategy execution, and process optimization across departments.
Responsibilities:
- Oversee and coordinate daily operations across multiple departments
- Ensure team members execute tasks on time and according to strategy
- Act as the operational “glue” between departments
- Track progress on all active client accounts and internal projects
- Review SEO and website strategies and refine as needed
- Ensure alignment between research, execution, and client goals
- Identify bottlenecks and propose process improvements
- Research and test new operational strategies to improve delivery speed and results
- Build, document, and improve internal workflows and systems
- Track KPIs, project progress, and client performance
- Maintain dashboards and trackers to provide leadership visibility
- Maintain high quality standards across SEO, websites, backlinks, and reviews
- Monitor client satisfaction and fulfillment quality
- Proactively identify risks and recommend solutions before escalation
Requirements:
- Proven experience in operations management, project management, or digital marketing operations
- Working knowledge of SEO, websites, backlinks, and Google-based lead generation
- Strong critical thinking and problem-solving abilities
- Ability to manage people, processes, and priorities simultaneously
- Excellent written and verbal English communication
- Comfortable working independently without micromanagement
- Strong organizational and documentation skills
- Preferred Experience working with marketing agencies or lead generation companies
- Familiarity with construction or local service-based businesses
- Experience managing remote or international teams
- Bilingual (English/Spanish) is a plus but not required
Benefits:
- KPI-based bonuses
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