Head of Operations
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Job Description
Head of Operations role in the UK Service Business Management Team, overseeing operational strategy and delivery across Transmission & Distribution projects. Fostering high performance and accountability within multidisciplinary teams.
Responsibilities:
- Provide senior leadership and oversight for a broad portfolio of Transmission & Distribution upgrade projects across the UK, owning the full delivery lifecycle from planning and procurement to commissioning and close-out.
- Drive a proactive, industry‑leading safety culture, working to continuously elevate behavioural safety, compliance, and operational maturity.
- Deliver operational excellence, ensuring all projects achieve or exceed schedule, cost, quality, and customer satisfaction objectives.
- Shape and implement operational strategy, contributing to long‑term planning, policy development, process improvement, and service integration across the business.
- Lead financial and resource planning, developing action plans to optimise performance, manage cost, and ensure efficient use of staffing and capability.
- Ensure operational governance, assurance, and compliance, overseeing quality, responsiveness, and performance standards while initiating corrective action when required.
- Prepare and present operational and financial reporting, including monthly, quarterly, and annual KPIs for senior leadership.
- Act as a visible safety leader, reinforcing safe systems of work, engaging teams on site visits, and promoting accountability across all operational functions.
- Lead structured monthly project reviews, ensuring transparency, ownership, and clear mitigation planning around risks, issues, and opportunities.
- Own workforce planning and capability management, forecasting resource needs and playing a key role in recruitment, succession planning, and professional development.
- Strengthen cross‑business collaboration, aligning activities with other business units, ensuring effective knowledge sharing, and embedding lessons learned into future programmes.
Requirements:
- Extensive experience in senior Operations and/or Project Management leadership roles within a complex, technical, or engineering‑focused environment.
- Strong understanding of Field Service operations, with the ability to manage and differentiate between project‑based and field‑based delivery streams.
- Proven people leader with a strong track record of motivating, mentoring, and developing technical and operational teams.
- Highly developed organisational, strategic planning, and decision‑making skills, with experience driving operational transformation or large‑scale change.
- Strong knowledge of legislation and requirements related to utility assets, site health & safety, CDM, and environmental compliance.
- Experience within the electrical distribution, T&D, or similar industry with significant exposure to HV/EHV equipment, site operations, and safety‑critical environments.
- Thorough knowledge of CDM regulations and associated duties.
- NEBOSH or equivalent HSE qualification (desirable).
- SAP experience (Project Cockpit, project cost analysis, ROC) preferred.
Benefits:
- Not able to provide visa support
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