Health Information Specialist I
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Job Description
Health Information Specialist processing patient records and release requests for Datavant’s healthcare data collaboration platform. Ensuring HIPAA compliance, accurate data entry, and responsive customer service.
Responsibilities:
- Process release-of-information requests and patient medical record requests accurately and efficiently
- Take calls from patients, insurance companies, and attorneys and provide medical record status
- Receive and process patient health information according to company and facility policies
- Maintain confidentiality, security, and HIPAA compliance for privileged patient information
- Maintain working knowledge of company and facility software
- Report work, site difficulties, and fluctuating volumes to the manager
- Manage patient health records and safeguard patient records
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls
- Assist with patient walk-ins, faxes, mail, data entry, and pickup scheduling as needed
- Meet site-specific productivity expectations and perform other assigned duties
Requirements:
- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment regularly
- Professional verbal and written communication skills in English
- Detail and quality oriented regarding accurate and compliant medical records information
- Strong data entry skills
- Able to work with minimum supervision and respond to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Not eligible for employment sponsorship
- Bonus: experience in a healthcare environment
- Bonus: previous production/metric-based work experience
- Bonus: in-person customer service experience
- Bonus: ability to build relationships with on-site clients and customers
- Bonus: process improvement suggestions and feedback to internal stakeholders
Benefits:
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
- Post-offer health screenings and vaccinations as required by clients
- Reasonable accommodations for individuals with physical and mental disabilities
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