Health Information Specialist
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Job Description
Health Information Specialist processing medical record requests for Datavant’s healthcare data collaboration platform. Safeguarding patient privacy, managing records, and supporting healthcare customers remotely.
Responsibilities:
- Process release-of-information requests and medical record requests accurately and efficiently
- Safeguard patient privacy and ensure releases comply with authorizations, company policy, and HIPAA regulations
- Receive and process patient health information according to company and facility policies
- Maintain confidentiality and security of privileged information
- Maintain working knowledge of company and facility software
- Inform the manager about work, site difficulties, and fluctuating volumes
- Manage patient health records and ensure compliance with HIPAA standards
- Prepare new patient charts using paper and electronic health record sources
- Assemble medical records in standard order and verify accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Retrieve and appropriately transmit patient records to internal and external requesters
- Answer inbound and outbound calls and provide medical record status
- Assist with patient walk-ins
- Handle faxes, mail, data entry, and pickup scheduling as needed
- Meet site-specific productivity expectations
- Perform other assigned duties
Requirements:
- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- This job is not eligible for employment sponsorship
- Experience in a healthcare environment is a bonus
- Previous production/metric-based work experience is a bonus
- In-person customer service experience is a bonus
- Ability to build relationships with on-site clients and customers is a bonus
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders is a bonus
Benefits:
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment will be provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
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