Health Information Specialist I
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Job Description
Health Information Specialist processing patient medical-record requests for Datavant’s healthcare data platform. Safeguarding HIPAA-protected information while managing records, calls, and administrative workflows.
Responsibilities:
- Receive and process requests for patient health information in accordance with Company and Facility policies and procedures
- Maintain confidentiality and security with all privileged information
- Maintain working knowledge of Company and facility software
- Adhere to Company and customer facility codes of conduct and policies
- Inform manager of work, site difficulties, and/or fluctuating volumes
- Assist with additional work duties or responsibilities as required
- Apply medical privacy regulations to guard against unauthorized disclosure
- Manage and safeguard patient health records and ensure HIPAA compliance
- Prepare new patient charts using paper sources and/or electronic health records
- Assemble medical records in standard order and ensure accuracy and completeness
- Create digital images of paperwork for electronic medical records
- Respond to internal and external patient-record requests by retrieving and transmitting records appropriately
- Answer inbound and outbound calls
- Assist with patient walk-ins
- Assist with administrative duties including faxes, mail, and data entry
- Meet site-specific productivity expectations
- Schedule pickups as needed
- Perform other duties as assigned
Requirements:
- High School Diploma or GED
- Ability to commute between locations as needed
- Able to work overtime during peak seasons when required
- Basic computer proficiency
- Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
- Professional verbal and written communication skills in the English language
- Detail and quality oriented as it relates to accurate and compliant information for medical records
- Strong data entry skills
- Must be able to work with minimum supervision responding to changing priorities and role needs
- Ability to organize and manage multiple tasks
- Able to respond to requests in a fast-paced environment
- Experience in a healthcare environment (bonus points)
- Previous production/metric-based work experience (bonus points)
- In-person customer service experience (bonus points)
- Ability to build relationships with on-site clients and customers (bonus points)
- Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders (bonus points)
- This job is not eligible for employment sponsorship
Benefits:
- Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor
- Company equipment provided, including computer, monitor, and virtual phone
- PTO
- Health insurance
- Vision insurance
- Dental insurance
- 401k Savings Plan
- Tuition Assistance
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