Healthcare Scheduler

Posted 15ds ago

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Job Description

Healthcare Scheduler responsible for scheduling patient appointments at Banner Health. Providing customer service while coordinating with healthcare providers and facilities to ensure patient care.

Responsibilities:

  • Responsible for scheduling across the system for physicians, medical facilities and medical practices
  • Coordinate all aspects of scheduling including, but not limiting to, facility resources, physicians, authorizations, insurance verification, benefits, and payment expectations
  • Schedules medical appointments through coordination of patients, providers, and facility resources
  • Effectively schedules appointments leveraging various electronic medical record/scheduling software systems
  • Obtains patient demographics, insurance information, and necessary documents
  • Provides patients with information, pre and post-test instruction
  • Effectively communicates and builds impactful relationships with patients, facilities, providers, and other clinical colleagues

Requirements:

  • High school diploma/GED or equivalent working knowledge
  • Minimum of 1 or more years of customer service or related experience in a healthcare setting
  • Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment
  • Ability to use technology tools to research and obtain accurate information to respond to customer inquiries
  • Excellent interpersonal and communication skills
  • Must have the ability to follow oral and written directions
  • Requires effective teamwork skills and the ability to meet deadlines and productivity standards

Benefits:

  • Equipment will be provided
  • Cameras are required during trainings and meetings