Medical Scheduler
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Job Description
Remote Medical Scheduler coordinating Behaviour Technician assignments and therapy schedules for Legadel, a school-based therapy provider. Maintaining accurate records and communicating schedule changes with providers.
Responsibilities:
- Build and maintain therapy schedules based on children's requirements, therapist availability and provider caseloads
- Match Behaviour Technicians (BTs) with children while making the best use of available provider hours
- Coordinate schedules across different therapy requirements and classroom timetables
- Prepare proposed schedules for review and approval by the in-house supervisor
- Identify scheduling gaps, clashes and potential conflicts before schedules are finalised
- Contact Behaviour Technicians via phone or email to communicate and confirm their schedules
- Follow up with providers regarding availability, scheduling changes and outstanding confirmations
- Handle routine scheduling queries professionally and efficiently
- Escalate provider objections, availability changes and unusual scheduling conflicts to the supervisor
- Maintain accurate and up-to-date scheduling records
- Enter approved schedules into the Chorus scheduling system once trained and authorised
- Assist with ongoing schedule adjustments and updates
- Process additional scheduling entries resulting from therapy reauthorisations
- Ensure recurring therapy sessions are correctly adjusted to account for relevant Jewish holidays
- Assist with maintaining daily classroom schedules
- Support annual scheduling preparation ahead of each new school year
- Help manage increased scheduling activity during the summer preparation period
- Ensure schedule changes are communicated and recorded accurately
- Work closely with an in-house supervisor who provides training, guidance and approval during onboarding
Requirements:
- Strong organisational and administrative skills
- Exceptional attention to detail and accuracy
- Good problem-solving and logical thinking abilities
- Comfortable working with schedules, spreadsheets and multiple pieces of information
- Strong written and verbal English communication skills
- Confident communicating with different people over the phone and via email
- Ability to follow structured instructions and established processes
- Able to work independently, manage priorities and meet deadlines
- Comfortable learning new software systems and administrative processes
- Chorus / Autism Care (full training will be provided)
- Microsoft Office, particularly Excel and Outlook
- Email and scheduling platforms
- A college or university qualification is advantageous but not essential
- Previous scheduling, coordination or administrative experience is advantageous but not essential
- Exposure to healthcare, education, therapy or medical administration is advantageous but not essential
- Experience coordinating staff shifts, appointments or service schedules is advantageous but not essential
- Familiarity with scheduling software, databases or CRM systems is advantageous but not essential
- Previous exposure to ABA therapy or working with Behaviour Technicians is advantageous but not essential
- Previous ABA or healthcare experience is not required
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