Help Desk Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Help Desk Specialist handling Level 1 support tickets for 1840 & Company, ensuring fast response and accurate routing based on HubSpot Service Hub.
Responsibilities:
- Handle incoming Level 1 support tickets (FAQs, basic inquiries)
- Maintain SLAs for response and resolution times
- Route escalations to appropriate US-based managers
- Tag tickets accurately for analytics and workflow triggers
- Monitor ticket queues and ensure zero backlog at week’s end
- Produce weekly support reports:
- Ticket volume
- Response & resolution times
- Ticket categories
- Customer sentiment indicators
Requirements:
- 2–4 years in customer support or service desk roles
- Hands-on experience with HubSpot Service Hub (preferred)
- Strong written communication skills
- SLA-driven and highly organized
- Preferred:
- Experience supporting B2C customers
- Familiarity with CRM-based support workflows
Similar Jobs
Bilingual Helpdesk Associate
Bilingual Helpdesk Associate handling customer inquiries in English and Spanish. Providing technical support and maintaining long-term customer relationships.
IT Support Specialist
IT Support Specialist providing essential technical support for Bold Commerce's remote team. Focusing on employee access management, troubleshooting, and system maintenance.
Senior Federal Acquisitions Helpdesk Analyst
Senior Analyst supporting Momentum Financials implementations at CACI for government clients. Providing customer support and leading team engagements in a high visibility environment.
IT Supporter
IT Supporter helping customers with IT system inquiries. Analyzing and resolving hardware and software issues remotely and on-site.
IT Support Trainee
IT Support Trainee at NTT DATA Business Solutions providing technical support. Working on daily IT-related tasks across various responsibilities in the NTT DATA team.
IT Support Specialist
Help Desk Technician providing remote IT support for a growing portfolio of users. Troubleshooting, documenting, and resolving technical issues via phone and email.
PMA Audit Specialist
PMA Audit Specialist conducting onsite inventory audits and analyzing data for customers. Requires extensive travel and collaboration with various teams in North America.
Director, Enterprise Architecture
Director Enterprise Architecture responsible for developing and implementing Capital's Enterprise Architecture strategy. Leading technology initiatives and ensuring alignment with corporate objectives.
Part Time IT Administrator – 20 hours/week
Part-Time IT Administrator at Kotter managing internal IT and MSP relationship. Serving as a primary contact for IT needs and providing technical support.
Enterprise Architect
Senior technical leader at C1 aligning enterprise technology strategies with business objectives. Partnering with clients to deliver scalable, secure, and innovative architectural solutions.
1st Level Global Help Desk
1st Level Global Help Desk providing IT support to Fressnapf employees. Focused on troubleshooting hardware and software issues via phone and ticketing system.
Helpdesk – IT Support Specialist (m/f/d)
IT Support Specialist providing first-line assistance for business clients in a remote setting. Handling IT issues with a focus on communication and service quality.
Helpdesk, IT Support
Service Desk Agent supporting business clients with IT inquiries such as hardware and software issues. Role involves customer communication, ticket management, and proactive system monitoring.
User Help Desk Technician – UHD
User Help Desk employee providing IT support to employees in Hamburg. Working with a 5-member team to resolve IT issues and support users.
IT Support Specialist
IT Support Specialist managing Android tablet environments used in a fast-moving AI-native healthcare platform. First line of defense for device configuration and Tier 2 support, ensuring reliability for clinicians.
Technical Customer Support Representative
Technical Customer Support Representative providing support for GenLogs’ Truck Intelligence™ platform. Responsible for resolving user issues and enhancing customer experience with technical support.
Enterprise Architect, Public Sector
Enterprise Architect managing IT solution architecture for HPE's Public Sector presales team. Collaborating with clients to understand needs and drive technical transformation across North America.
IT Technician
Junior IT Technician providing hands-on experience across technologies and support for internal users. Seeking motivated junior talent eager to learn and grow in a tech-driven environment.
Help Desk Support 3
Help Desk Support 3 specialist providing Tier 1 technical assistance to NAVFAC Cloud users. Managing support lifecycle from ticket creation to escalation and ensuring service quality.
SVP, Enterprise Architecture – Strategy
SVP leading technology vision and enterprise architecture at Everway. Driving technology investments that enhance growth and scalability.