Homecare Sales Outreach Specialist
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Job Description
Remote sales outreach specialist following up with families for U.S. home care agencies. Booking assessments, managing CRM records, and coordinating agency handoffs.
Responsibilities:
- Answer campaign inquiries promptly and professionally
- Gather basic information about families’ care needs
- Identify the appropriate Qualicare franchise location for each inquiry
- Contact leads submitted through campaign forms, including Facebook, during coverage hours
- Follow the agreed contact cadence using calls and approved text or email channels
- Adapt outreach to each prospect’s communication preferences
- Schedule assessments in participating agencies’ approved calendars
- Coordinate with agency owners when direct booking is not possible or requires approval
- Record every contact attempt, conversation, next step, and appointment in the CRM
- Keep lead status and campaign source accurate and up to date
- Provide agency owners with clear notes about family needs before assessments
- Follow up on leads requiring an owner’s attention
- Support related campaign tasks
Requirements:
- Sales experience, ideally in phone-based outreach, lead follow-up, or appointment setting
- Excellent spoken and written English with clear, professional phone communication
- Comfortable navigating a CRM and keeping thorough, accurate documentation
- Availability to work within the Monday – Sunday, 9:00 AM – 9:00 PM coverage window
- Experience handling U.S. home care, senior care, or healthcare inquiries preferred
- Previous remote support experience for a U.S.-based organization preferred
- Empathy and patience when handling home care inquiries
- Ability to build trust quickly with families
- Ability to ask thoughtful questions to understand care needs
- Ability to guide conversations toward booked assessments without being pushy
- Consistent follow-through and organized, timely CRM documentation
- Comfortable with business software and quick to learn new tools
- Ability to work effectively without supervision and follow processes precisely
- Dependable and punctual
Benefits:
- Competitive base pay
- Growth opportunities and room to learn and advance
- Fun and supportive team
- Collaborative, compassionate team environment
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