HR Shared Services Associate
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Job Description
HR Shared Services Associate managing client HR queries and delivering HR services for Safeguard Global. Ensuring compliance and providing a positive experience for clients and employees.
Responsibilities:
- Handle HR processes, including employment contracts, employee onboarding and offboarding, payroll management, benefits administration, and employee records maintenance.
- Manage administrative tasks such as data entry, employee file management, and processing HR-related documents.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction (CSAT) levels.
- Follow standard operating procedures (SOPs) accurately and consistently.
- Utilize HR Information Systems (HRIS) such as Workday, SAP, or other HR management tools for efficient HR service delivery.
- Deliver timely and accurate HR services to clients.
- Promote a collaborative team environment, fostering teamwork and cross-functional cooperation.
- Monitor key performance indicators (KPIs) and generate business reports to provide actionable insights for stakeholders.
- Uphold and demonstrate company values in all interactions and responsibilities.
Requirements:
- Minimum 2 years of experience in managing Global HR Shared Services in a multi-national/global organization with client-facing responsibilities.
- Experience in the Europe and Asia regions a plus.
- Good verbal and written communication skills, including the ability to communicate complex concepts clearly and concisely to diverse audiences.
- Good knowledge of MS Excel, PowerPoint, SharePoint and Smartsheet.
- Ability to deal with ambiguity and work in a dynamic, results-oriented environment.
- Understand and recognize when there is a sense of urgency and be able to prioritize activities accordingly.
- High level of independence and initiative while working effectively as part of a team and a high level of accountability for assigned responsibilities.
- Ability to meet deadlines (SLAs).
Benefits:
- Autonomy & Flexibility (Work in Any Way): Be supported with as much flexibility as possible.
- Bonding Leave: Enjoy paid leave to bond with your new family member.
- 2 Charitable Days: Contribute to causes you believe in.
- Reward & Recognition Program: Be rewarded for your success and championing our values.
- Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
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