HR Operations Representative
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Job Description
HR Operations Representative serving as point of contact for HR inquiries at Thermo Fisher Scientific. Delivering Tier 1 support through phone, chat, and email for HR-related issues.
Responsibilities:
- Serve as the first point of contact for HR-related inquiries within our Colleague Services center
- Provide Tier 1 support through multiple channels including phone, chat, and email
- Manage day-to-day HR queries across the employee lifecycle, from onboarding to offboarding
- Collaborate with subject matter experts to resolve employee issues efficiently
- Maintain accurate HR data processing
Requirements:
- Experience in HR operations, customer service, or call center environment preferred
- Preferred Fields of Study: Human Resources, Psychology, Business Administration or related field
- Technical certifications may be required for specific positions
- Fluent in English (reading, writing, speaking); additional language skills a plus
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Experience with HRIS databases and reporting applications (Workday, ServiceNow preferred)
- Excellent customer service skills with ability to handle inquiries via phone, email, and chat
- Strong analytical and problem-solving abilities for researching and interpreting HR policies
- Demonstrated ability to work independently and prioritize multiple tasks
- Strong communication and interpersonal skills for working in a diverse environment
- Detail-oriented with strong documentation and data entry accuracy
- Ability to maintain confidentiality when handling sensitive information
- Flexibility to work various shifts as needed
- Professional mindset with enthusiasm and willingness to learn
- Ability to remain stationary for extended periods and perform computer work
Benefits:
- Health insurance
- Flexible working arrangements
- Professional development opportunities
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