Implementation Consultant, German Speaking
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Job Description
Implementation Consultant managing software implementations for clients in the event management industry. Supporting client onboarding and training while collaborating with cross-functional teams.
Responsibilities:
- Manage CRM and ERP software implementation projects for clients with 5-500 users
- Participate in functional and technical working groups and progress meetings
- Identify business needs, document requirements, and ensure a smooth delivery through our Best Practices Playbooks while supporting clients through the implementation process
- Work closely with the Implementation Team, including Project Managers, Principal Consultants and Technical Services resources
- Design and deliver key stakeholder training on system configuration as well as end user training
- Basic project management tasks including the following: creation of onsite agendas, project task list follow up, escalation of issues to Project Manager & Leadership in order to keep the project within defined scope and timeline
Requirements:
- 1+ Years of experience in Enterprise SaaS or Software Implementation
- 2+ Years of experience as an Implementation Consultant acting as a billable resource with a utilization target
- German and English language proficiencies
- Excellent organizational, written, and verbal communication skills
- Ability and availability for travel (up to 40%) to customer sites for face-to-face meetings, as requested by the customer
- Self-motivated and perform independently in a fast-paced environment
- Communicates clearly, delivering highly complex information in a polished, precise and compelling manner
- Effectively collaborates, readily involving others when necessary to successfully accomplish individual and group goals
- Time management skills
- Solution-focused while putting the Customer experience first
- Experience with Mavenlink (Kantata) and/or Momentus Software a plus
- Venue and/or Exhibition industry experience preferred but not required
Benefits:
- Enjoy two complimentary tickets each year to attend an event at one of our valued customer venues
- Professional Development: We encourage continuous development through our partnership with LinkedIn Learning
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