Implementation Consultant
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Job Description
Implementation Consultant onboarding global manufacturing clients to L2L’s connected workforce software. Successful implementation requiring manufacturing expertise and project management skills.
Responsibilities:
- Strategically implement new enterprise client onboarding, with a focus on solving crucial customer pain points via L2L workflows
- Deliver on-site customer training to build client expertise in the L2L system
- Support and drive ongoing product adoption through shop floor and leadership engagement
- Monitor system usage and application throughout the implementation
- Collect and share client feedback to the Product team for continued system improvement
- Identify customer success stories to enable the customer to see they are receiving continuing business value from L2L, leading them to become advocates for L2L
- Troubleshoot customer technical issues as needed
- Create the foundation for long-term customer growth and adoption in all aspects of the product
Requirements:
- Manufacturing experience (minimum of 3-5 years)
- Direct experience in Operations is a plus
- Guiding Change Management in a manufacturing environment is preferred
- Exposure to and use of lean manufacturing concepts is a plus
- Manufacturing software (MES, EAM, CMMS, etc.) or similar software implementation experience
- L2L experience or similar solution experience preferred
- Project Management leadership and experience
- Leading and tracking projects (tasks, budget, schedule)
- Able to develop strong customer relationships as a trusted advisor
- Communicates effectively in written, virtual, and in-person media
- Can simplify and describe complex concepts
- Adaptable per project and environment requirements
- Passionate about continuous learning and expanding own knowledge/skills
- Self-starter able to work effectively in a remote environment
- Proficient in Google Suite, Excel, Word, Powerpoint
Benefits:
- Health insurance
- Remote work options
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