Implementation Manager
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Job Description
Implementation Manager overseeing multiple complex client deployments in a dynamic SaaS environment. Focused on shaping client experience and driving projects to successful completion with cross-functional teams.
Responsibilities:
- Shaping the Client Experience: Designing project plans according to each client’s unique needs, resulting in high levels of satisfaction, product adoption, and renewal rates post-implementation.
- Stakeholder Governance: Drive accountability across teams by securing stakeholder buy-in across all levels and managing cross-functional stakeholders to ensure adherence to project milestones and implementation timelines.
- Overseeing Technical Deliverables: Work alongside our Solutions Services, Professional Services, Engineering, and Product teams to ensure custom and technical work is completed according to timelines.
- Interdepartmental Collaboration: Partner with cross-functional teams, including Sales, Product, and Engineering to provide a cohesive implementation experience and resolve any issues promptly.
- Process Transformation: Map existing client workflows and re-engineer them into streamlined Ottimate solutions that eliminate manual bottlenecks and maximize AI-driven automation.
Requirements:
- 3-5 years of proven experience managing complex client deployments and platform implementations, ideally within a B2B SaaS environment.
- Proven ability to take a consultative approach to software implementation, partnering with clients to understand business needs and translate them into effective technical solutions.
- Technical knowledge relevant to the industries and solutions being implemented.
- A strong sense of ownership and a proactive approach to identifying and addressing challenges.
- Excellent communication and interpersonal skills, with the ability to build strong client relationships and effectively convey complex information.
- Strong project management skills, with the ability to oversee end-to-end project execution, timeline management, and stakeholder communications.
- Proficient in project planning, resource allocation, risk management, and managing high-impact projects.
Benefits:
- Compensation: $90,000-110,00 per year.
- Work from home in an energetic remote-first environment that supports flexible working hours and understands work-life balance.
- Competitive salary based on skills & experience.
- Medical, Dental, Vision and other Company-Subsidized Benefits for you and your family.
- Employer sponsored 401(k) with company match.
- Paid Time Off (and the encouragement to use it).
- Annual company retreats.
- Promote from within philosophy.
- Beyond the tangible benefits though:
- You will be part of a growing team, at a pinnacle moment of scale for the business, and experience the excitement of working in a startup where each action makes a huge difference.
- You will have the agency to solve difficult problems creatively, the freedom to explore work that inspires you, and infrastructure to ensure you're constantly challenged and developing.
- You will work with sharp, passionate teammates solving some of the most unique challenges and positioning our product as a premier finance automation solution.
- Our commitment to empowering a diverse and inclusive workforce, celebrating differences, and creating a safe space for our employees to bring their whole selves to work is second to none.
- We are transforming entire industries using innovative technology including Artificial Intelligence, Payment Tech, and Neural Networks.
- Our leaders lead with a people-first approach; inspiring excellence, nurturing ideas, and finding creative ways to eliminate obstacles for cultivating growth.
- We truly love what we do and who we do it with - and we think you will too!
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