Implementation Specialist I
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Job Description
Implementation Specialist responsible for client onboarding and support at GreenSlate, a provider of technology solutions for media productions.
Responsibilities:
- Complete software project setups and modifications as required by the client
- Configure complex approval workflows.
- Support onboarding of key production team members, including Studio Executives, Executive Producers, Producers, Production Managers, and Accountants.
- Upload production-specific policies and map fillable fields.
- Convert Word or PDF docs into the system, reformatting and reviewing them to ensure accuracy before finalizing.
- Provide client support services by answering calls and emails in a timely and accurate manner.
- Utilize project management tool, Asana, to track the client’s journey.
- Analyze client questions and concerns, escalating problems to appropriate teams/departments and handling problems to the satisfaction of the client
- Assist with answering basic software questions to assist users with navigating the software.
Requirements:
- Bachelor's degree
- Customer Service: 2+ years
- Software implementation/Project Onboarding: 1+ years
- The ability to deal with high volumes and work under pressure
- The ability to hold oneself accountable for completing their own tasks correctly
- Self-monitoring, self-aware and self-correcting
- A desire to find the solution, not just finish the task
- Enthusiastic attitude about providing superior customer service
- Excitement to learn the ins and outs of GreenSlate software platforms
- Experience supporting accounting or other business operations software
- Knowledge of production workflows and accounting basics is a plus!
- Excellent listening and communications skills
- Extremely focused, highly organized and detail oriented
Benefits:
- Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
- Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
- Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
- Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
- A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do
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