Inbound Sales Associate
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Job Description
Inbound Sales Associate supporting customers across Enartia’s domain registration, hosting, WordPress, and cloud services. Driving renewals, cross-selling, upselling, and customer satisfaction.
Responsibilities:
- Establish and maintain relationships with existing and potential clients through outbound and inbound communication
- Promote new products and identify sales opportunities
- Handle renewals and billing requests
- Conduct cross-selling and upselling activities
- Negotiate pricing and handle discount requests according to company policy
- Manage customer issues and complaints
- Prepare sales reports and dashboards tracking KPIs, customer feedback, and market trends
- Collaborate with sales, marketing, and other departments
- Participate in and lead sales-related projects
- Report bugs and suggest process improvements
- Maintain up-to-date product and technical knowledge
- Periodically perform duties outside the main responsibilities to support company goals and development
Requirements:
- Excellent written and verbal communication skills in both Greek and English
- Strong problem-solving abilities
- Solid negotiation and sales skills
- Good understanding of sales performance metrics
- Experience in reporting and data analysis
- IT background or technical aptitude considered a plus
- Product and service knowledge in the field considered an advantage
- Minimum 2 years of experience in a similar role
- Strong teamwork, cooperation, and interpersonal skills
- Excellent time management and organizational abilities
- Self-motivated, proactive, and results-oriented approach
Benefits:
- Fully remote work arrangement
- Diversity and inclusion commitment
- Continuous learning opportunities
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