Inbound Sales Reservations
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Job Description
Inbound Reservations Agent assisting owners with vacation bookings for Travel + Leisure Co. Responsible for managing reservations and providing excellent customer service in a remote setup.
Responsibilities:
- Make reservations for owners
- Troubleshoot reservation issues and help owners change or cancel existing reservations
- Ask discovery questions to learn more about owners’ vacation preferences
- Become an expert on our resorts, amenities, and destinations
- Check resort availability and suggest alternative dates or accommodations if needed
- Confirm reservation details to ensure accuracy and explain policies
- Educate owners about vacation insurance and points protection
- Provide assistance with additional travel planning
- Answer questions about the vacation club product and how it’s used
Requirements:
- Passion for travel and hospitality
- Good listening and conversational skills
- Ability to quickly build rapport with customers
- Willingness to work evenings, weekends, and holidays
- Six months of customer service or sales experience
- Basic computer skills
- A high school diploma or GED
Benefits:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Paid time off
- Parental leave and holidays
- 401k with employer match
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program
- Employee Assistance Program
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