Inside Sales Associate
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Job Description
Inside Sales Associate for DNA Diagnostics Center assisting customers with testing options. Using consultative sales techniques to educate clients on paternity and relationship testing services.
Responsibilities:
- Field 30-40 inbound calls per day requiring active listening and documenting customer details
- Quickly understand and analyze customer needs to provide logical solutions
- Explain DDC’s products and services in a professional manner via phone, email, text message, or chat
- Utilize consultative sales techniques to overcome objections and close sales
- Maintain a high level of professionalism and sensitivity when handling confidential or emotional inquiries
- Achieve or exceed performance goals including Closing %, Revenue Per Call, and Calls Per Day
- Escalate customer needs that require additional knowledge or ability to leadership
- Research required information using available resources
- Attend training and coaching sessions to develop relevant knowledge and skills
- Able to document information in an application while on an active call
- Able to learn other database and communication software, as applicable
- Follow DDC procedures and guidelines to ensure that DDC’s services are offered in a manner consistent with our mission and vision statements
Requirements:
- One (1) to two (2) years of previous sales experience (retail, inside sales, or logistics)
- High school diploma or equivalent required
- Strong persuasive communication skills and the ability to build rapport with customers
- Strong emotional intelligence and the ability to handle sensitive conversations with discretion
- Results-driven and able to maintain and sustain individual and company goals
- Excellent time management and problem-solving skills
- Proficient computer and typing skills with the ability to learn new software
- Ability to demonstrate and uphold the highest levels of ethical behavior and confidentiality
- Completion of HIPPA training
Benefits:
- Excellent full time benefits including comprehensive medical coverage, dental, and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
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