Program Specialist – Inside Sales
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Job Description
Inside sales role converting prospective member inquiries into scheduled consultations. Manage lead communications while educating potential members about health programs at JumpstartMD.
Responsibilities:
- Monitor and manage a real-time lead queue across all inbound channels: incoming calls, webforms, emails, voicemails, and texts.
- Manually add non-webform leads (emails, voicemails, texts, calls) to the Salesforce lead queue promptly upon receipt.
- Respond to all leads according to the established priority order: incoming calls first, followed by scheduled consults, most recently created leads, leads with only one call attempt, and remaining leads (newest to oldest).
- Mark all call attempts as 'Called' in the lead queue to ensure accurate outreach history.
- Conduct outbound calls, texts, and emails across a structured follow-up cadence of up to 12 contact attempts per lead.
- Transition leads with 6 or more unanswered attempts to a nurture sequence.
- Prioritize pending prospects for follow-up once all new leads have been contacted.
- Respond to cancellations and no-shows as soon as notification is received via email and work proactively to recover and reschedule the booking.
- Conduct discovery conversations to understand each prospect's health goals, program interest (Weight Loss, Hormone Care, or both), and readiness.
- Educate prospects on JumpstartMD programs, medication options (GLP-1 and non GLP-1), clinician and health coach support model, and the clinical assessment process.
- Present appropriate program options (Signature, Essential, or Online) based on the prospect's needs and location.
- Confidently close to a scheduled consultation and collect the Clinical Assessment Fee at the time of booking.
- Follow up with all booked-but-not-paid accounts to secure payment prior to the appointment.
- Maintain accurate and up-to-date records for all leads, pending statuses, and loss reasons in Salesforce.
- Ensure all pending leads include a clear loss reason for team visibility.
- Participate in weekly and monthly KPI reviews including call volume, booking totals, pending lists, and consultation quality scoring.
- Complete consultation quality scorecards and engage in regular coaching sessions with the Manager/Director.
Requirements:
- 2+ years of experience in inside sales, consultative sales, customer success, or a high-volume phone-based role.
- Exceptional verbal communication skills with the ability to build rapport quickly and guide conversations with confidence.
- Strong organizational skills and ability to manage a high-volume lead queue with competing priorities.
- Comfortable working in a metrics-driven environment with daily, weekly, and monthly performance targets.
- Proficiency with CRM platforms (Salesforce experience strongly preferred).
- Ability to work independently and take accountability for individual results.
- Preferred: Experience in healthcare, wellness, medical sales, or a membership-based sales environment.
- Familiarity with Dialpad or similar VoIP/call tracking platforms.
- Experience with GLP-1 medications, weight loss programs, or hormone therapy a plus.
- Bilingual (English/Spanish) a plus
Benefits:
- Competitive Compensation: Enjoy competitive pay reflecting your skills and contributions
- Comprehensive Benefits: Access medical, dental, and vision benefits with eligibility at 25+ hours a week.
- Financial Security: Participate in a 401(k) plan with a company match, promoting long-term financial well-being.
- Time Off: Benefit from accrued paid time off to maintain a healthy work-life balance.
- Wellness Support: Receive 4 annual paid wellness days to prioritize your health.
- Access free JSMD services (Weight Loss and Bio-identical Hormone Therapy).
- Enjoy discounted JSMD Products (e.g., Vitamin Therapy, supplements, etc.)
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