Team Leader – Inside Sales
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Job Description
Team Leader for Inside Sales at Rittal, managing a team of Inside Sales Representatives. Driving sales growth, customer satisfaction, and operational excellence in a remote environment.
Responsibilities:
- Provide day-to-day leadership, direction, and support to Inside Sales Representatives
- Coach and mentor team members to improve sales effectiveness, product knowledge, customer engagement, and professional growth
- Monitor individual and team performance against established sales goals and key performance indicators (KPIs)
- Conduct regular performance discussions and provide constructive feedback and development plans
- Assist with onboarding, training, and continuous development of new and existing team members
- Foster a collaborative, customer-focused, and results-oriented team environment
- Support execution of regional sales strategies to achieve revenue, market share, and customer retention goals
- Help drive prospecting activities, lead generation, and pipeline management within assigned territories
- Monitor sales activity, quotation follow-up, customer engagement, and opportunity progression
- Work closely with Inside Sales Representatives to identify and pursue high-priority target accounts
- Assist with customer escalations and complex sales opportunities as needed
- Analyze sales trends and recommend actions to improve performance and increase market penetration
- Maintain a thorough understanding of Rittal's product portfolio, applications, markets, and distribution channels
- Ensure high levels of customer satisfaction through timely communication, responsiveness, and problem resolution
- Collaborate with Outside Sales Representatives, Manufacturer Representatives, Distributors, and Internal Departments to maximize customer support and sales effectiveness
- Support customer visits, trade shows, and sales events as required
- Serve as a role model in building strong customer relationships and delivering exceptional service
- Review sales reports, metrics, and performance dashboards to monitor business results
- Communicate sales opportunities, market trends, competitive information, and customer feedback to management
- Ensure compliance with company policies, procedures, and sales processes
- Identify opportunities for process improvements and increased team efficiency
- Assist management with workforce planning, scheduling, and resource allocation
- Perform other duties and responsibilities as assigned
Requirements:
- Minimum 5 years of sales experience, preferably in industrial, manufacturing, technical, or B2B sales environments
- Bachelor's degree in Business, Marketing, Engineering, or related field preferred
- Equivalent combination of education and experience may be considered
- Prior experience leading teams, mentoring employees, or serving in a lead role preferred
- Experience working with distributors, manufacturers' representatives, and field sales organizations is highly desirable
- Strong leadership, coaching, and team development skills
- Comprehensive understanding of consultative sales principles and customer relationship management
- Technical aptitude with the ability to understand industrial products and applications
- Excellent verbal, written, presentation, and interpersonal communication skills
- Strong analytical, problem-solving, and decision-making abilities
- Effective organizational, time management, and prioritization skills
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and CRM systems
- Self-motivated, goal-oriented, and capable of thriving in a remote work environment
- Ability to influence and collaborate across multiple functions and levels of the organization
Benefits:
- Remote/home office environment
- Travel up to 25% for customer visits, trade shows, training, and team meetings
- Regular interaction with customers, distributors, field sales personnel, and internal departments
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